Wolters Kluwer Lead Technology Product Manager in Boston, Massachusetts
We are searching for a Lead Product Line Manager.
This role can be remote and located in any state.
The Lead Product Line Manager (PLM) for the audit solution set is responsible for delivering all customer and shareholder outcomes for that solution set, under the guidance of the Director, and in partnership with other functions within the business unit as well as at the corporate level. While each of the other functions in the business is individually accountable for delivering respective outcomes towards the overall success, this role will be accountable for delivering the business and customer outcomes for the audit solution set. The Lead PLM will partner with the Director in setting a compelling vision and strategy and influencing the cross-functional teams to contribute effectively towards the execution of that strategy.
Essential Duties and responsibilities
Delivers all customer and shareholder outcomes, near-term and long-term, for audit solution set, including revenues, sales, retention and net promoter score
Defines and delivers a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements.
Develops and maintains multi-year roadmaps for the products in the solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio
Develops business cases to help prioritize investments within the solution set
Identifies and tests new product innovation concepts to maintain a healthy portfolio pipeline
Conducts market assessment and partner a with other functions, including marketing, sales, business development, etc. to quantify market potential
Conducts build/buy/partner assessments and makes recommendations
Spends time in field with customers and prospects to understand current and future needs.
Gathers and communicates market, competitor and customer insights, including via direct observation.
Creates competitive responses, when appropriate.
Establishes and manages business relationships with business partners
Develops pricing models for a set of solutions, including for all product variations and bundles
Defines target audiences for marketing messages, and associated value propositions for each audience group for a portfolio of offerings
Works across the organization to ensure product, operational, customer and sales readiness prior to any release or change
Develops sophisticated tracking and reporting on performance for the audit solution set
Analyzes performance of solutions in the audit portfolio to identify and pursue opportunities to enhance customer and shareholder outcomes
Performs other duties as assigned by supervisor.
Bachelor’s degree from an accredited university, or equivalent experience
Graduate degree in a business-related field preferred, especially MBA
5 + years in product management for software products
Experience leading product management of a complex product portfolio in B2B enterprise
Other Knowledge, Skills, Abilities or Certifications:
Business and financial acumen
Qualitative and quantitative market research
Effective communication – verbal and written
Planning and prioritization
Analyzing and synthesizing information
Track record of launching innovative solution through deep customer empathy
Commitment to continuous improvement and challenging status quo
Ability to effectively pivot between strategic and tactical activities
Deliver results in times of opportunities and adversities
Nimble, quick to respond and adjust
Focus on customer satisfaction and continuous improvement
Holds themselves and others accountable
Ability to interact, communicate with and influence c-level executives
Experience working with CPA firms
Up to 30%
Normal office environment. May be a remote home-based position
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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