Discover Lead Customer Experience Strategy in Boston, Massachusetts
Lead Customer Experience Strategy Remote R22654 About This Role Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both.We’re all about people, and our employees are why Discoverisa great place to work.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Responsible for leading the experiential design of user experiences, utilizing qualitative and quantitative data to define problems, prototyping useful and attractive online tools and landing pages, and collaborating with team members and business partners to maintain and refine brand standards. Researches user needs to ensure the correct issues are solved and delivers new or improved products that meet user needs. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Responsibilities + Develops and/or improves customer user experiences at various points of our customer + Oversees user experience design projects to ensure cohesive user experiences throughout customers journeys. + Leads UX design project with agencies to develop prototypes, socialize and execute on user research, and effectively translate research and business requirements for agencies to develop user flows, wireframes, and high–fidelity user interface + Partners with brand partners to create digital experiences based within our brand guidelines. + Partners with development teams to ensure user experience designs are effectively executed on + Monitors the competitive landscape to understand customer expectations and to spot opportunities for innovation. Minimum Qualifications At a minimum, here’s what we need from you: + Bachelor's Degree in Marketing, Graphic Design, Information Technology, or related field + 6+ years of experience in User Design across a diverse client portfolio and media, including print, digital, online video, and social/content, or related field + In lieu of a degree, 8+ years of experience in User Experience, Graphic Design, Web or Interface Design, or related field Preferred Qualifications If we had our say, we’d also look for: + 1+ years of experience in credit card/financial services, advertising agency, project management, or related field #SH1 What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) (https://www1.eeoc.gov/employers/poster.cfm) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
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