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Humana Lead Clinical Product Manager in Boston, Massachusetts

Description

The Lead Product Manager Conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Location: work at home anywhere

The Lead Clinical Product Manager Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

  • Accountable for the full end-to-end product lifecycle including strategic product planning, pricing, roadmap and execution

  • Exercises independent judgment and makes decisions on aspects of the assigned product(s) including managing the full end-to-end product lifecycle, user and buyer experiences, development and execution and for ensuring the investment and performance are consistent with customer needs

  • Defines the core metrics that will inform the success of the product(s)

  • Monitors performance and recommends enhancements, product gaps, cost adjustments or discontinue investment

  • Investigates facts and develops solutions to problems during the design and planning phases

  • Responsible for reporting on product-level outcomes as well as providing timely and accurate information and status updates to functional leaders

  • Has a solid understanding of the end-to-end member journey experiences, defines the requirements to drive improved customer experience and outcomes based on external inputs

  • Partners closely with operations, vendors, customer success teams and/or enterprise teams, to drive the development and product lifecycle

  • Provides strategic recommendations on new market opportunities, assesses client needs and builds ROI driven business plans

  • Accountable for defining the product value proposition and go-to-market strategy in collaboration with Product Marketing

  • Responsible for product performance including P&L/KPIs/NPS

  • Leads or directs operational readiness plan and ongoing performance

Role Essentials

  • Bachelor's degree or equivalent work experience

  • 7 years or more of product management experience

  • 2 or more years of healthcare experience

  • Experience managing product performance including P&L and/or KPIs or NPS

  • Solid track record managing products that achieved clinical and financial outcomes

  • Competence working on very large and most complex assignments

  • Strong ability to drive cross functional teams to alignment in the midst of ambiguity

  • Strong verbal and written communication skills with the ability to comfortably and effectively communicate with a variety of business leaders from operators, to physicians, to management

  • Strong ability to independently lead and manage a cross-functional teams to alignment in the midst of ambiguity

Role Desirables

  • Master's Degree

Additional Information

Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Scheduled Weekly Hours

40

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