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The MENTOR Network IT Product Manager in Boston, Massachusetts

The MENTOR Network is now Sevita. We have a different name, but the same mission, and a renewed sense of purpose. At Sevita we provide home and community-based health care services and support for adults, children, and their families across the United States. Join us in work that matters.

The IT Product Manager – Enterprise Applications is responsible for the information technology implementation and maintenance of enterprise, service and clinical applications in support of one or more operating and functional groups. This includes responsibility for building and maintaining relationships with leaders and subject matter experts; understanding objectives, goals, strategies and measures; and addressing the broad set of information technology tactical and strategic needs in support of those goals and measures. The Product Manager, is responsible for managing cross functional teams to deploy and maintain products and applications that address business needs and objectives and deliver measurable value for the organization.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:

  • Lead strategic (multi-year) and operational (fiscal year) planning for platforms, products, and applications within scope. Support an annual planning process. Consult with senior leaders and stakeholders to identify strategic technology needs, provide guidance based on industry trends, and support business objectives, goals, strategies, and measures.

  • Direct functional group and operating group needs analysis, organizational readiness assessments, impact assessments, and value analysis. Direct solution design activities by working collaboratively across multiple teams to improve existing solutions, deploy existing strategic solutions more broadly within the organization, and, as applicable identify new information technology solutions. Lead development, test, and implementation of capabilities. Support realization of the value analysis and support incremental improvements of applications.

  • Manage a high-performing team to rapidly assess needs; develop, implement and deploy solutions; and achieve objectives. Work effectively across teams to address the application, integration, and data management requirements for platforms, products, and applications.

  • Manage the relationship with one or more vendors including participation in new contracts, modification to existing contracts, management of service levels, and issue escalation and resolution.

  • Maintain cognizance of industry trends, new and innovative service models, and new information technology capabilities that are applicable to current and planned services.

  • Oversee the installation, upgrades, and troubleshooting of complex applications running on Linux or Windows with Oracle, Cache, Hyperion, or SQL Server databases.

  • Troubleshoot issues with the applications supported by the development team which includes Payroll, HR, Hyperion, Billing, Procurement, Salesforce, WordPress, and our Ticketing system.

  • Support the custom integrations that have been built by the development team to transmit data between our applications; lead the support and administration of the applications we are responsible for.

  • Ensure all releases have proper documentation outlining how a product or feature should be released and that all tests and approvals are in order prior to a feature being eligible.

  • Help identify opportunities to automate manual release processes using Bash and/or Korn scripting skills; make code releases cleaner and more predictable.

  • Administer production Salesforce systems including creating new users, permission sets, roles, groups, etc.

  • Create and document processes on how information should be collected for audits and compliance with regulations.

  • Create and execute complex SQL against production databases to collect information for auditors.

  • Ensure compliance with internal and external regulations and requirements and assist in the annual audit.

  • Configure monitoring tools to measure server activity.

  • Liaise with vendor support on complex issues.

    The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:

    Education and Experience:

  • 5 - 10 years of progressive experience in a technology role (PM, BA, Consultant) requiring significant cross-functional coordination and integration

  • Minimum of 2 years’ experience driving measurable and impactful business value through the application of information technology.Experience in an agile environment is a plus

  • Direct technology development and implementation experience (e.g., programming or scripting; data analysis, design, and reporting; web design, or similar technical role on large projects)

  • Experience with Jira, Confluence, EasyVista, or similar application preferred.

  • Experience with ETL tools like Kettle preferred.

  • Comfortable with relational design for high-transaction databases.

  • Application experience with Apache, Tomcat and/or IIS. Outstanding SQL, PL/SQL and T-SQL experience.

  • Expertise in Oracle and EBS with a concentration on HR.

  • Experience in complex environments in which change management and other disciplines are required for successful implementation and deployment.

  • Experience working in highly regulatory environments especially with variation across multiple geographies is a plus

  • Experience working remotely, managing remote teams and working closely with other remote teams and individuals is a plus

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. With Corporate operations located in the Boston Seaport, Lawrence, Massachusetts and Edina, Minnesota, today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.Equal Opportunity Employer, including disability/vets

The Mentor Network is pleased to be an equal employment employer Women/Minorities/Veterans/Individuals with Disabilities