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Salesforce.com, Inc ISV Technical Account Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Alliances & Channels

Job Details

Job Title: ISV Technical Account Manager

Department Description:

Salesforce’s AppExchange is the leading marketplace for Entrepreneurs and Independent Software Vendors (ISVs) to build, distribute and market enterprise solutions to customers across the globe. The AppExchange team is made up of Product, Marketing, and Enablement teams who all come together to grow and support our ecosystem of ISV partners. The ISV Technical Evangelism team is made up of technical and product experts who enable and inspire our ISV partners to build amazing solutions using world-class technical resources and platform expertise. We enable ISVs to architect, develop, and distribute enterprise quality applications that power successful businesses and Trailblazers.

Role Description:

The ISV Technical Evangelism team is looking for an ISV Technical Account Manager to join our team of technical and product experts, serving as a technical advisor and platform expert to our strategic ISV partners. As an ISV Technical Account Manager (TAM) you will have responsibility for a small number of assigned accounts, ensuring partners are extracting the most value out of their Salesforce partnership. TAMs forge relationships with their partners, developing a technical understanding of their Salesforce applications, sharing technical best practices, and acting as a technical point of contact. This position requires strong technical and communications skills, excellent time management, and prioritization abilities.

Your Impact:

  • Become a certified and recognized Salesforce expert

  • Serve as a trusted technical advisor to ISVs building commercial, enterprise-quality apps on the Salesforce platform

  • Develop relationships with key business and technical stakeholders of assigned partner accounts to understand top business goals and priorities and serve as an expert on partner’s applications

  • Facilitate architectural and design discussions with ISV partners to ensure technical success with Salesforce technologies

  • Simplify partnership interactions by being a proactive liaison and focal point into Salesforce Technology and Product team and Technical Support Team, to address product feature/technical hurdles and explain the architecture and demo features of partner’s apps.

  • Manage and communicate technical risks to partnership and coordinate with Salesforce account teams to ensure account plans and records are up to date.

  • Evangelize Salesforce products and features by building and presenting customized demos of Salesforce products

  • Field technical inquiries from partners, related to Salesforce technology use cases, pilots, roadmaps, and assistance with ISV processes and tools.

  • Participate in all appropriate product, sales and procedural training and certifications to acquire and maintain the knowledge necessary to be effective in the position

  • Coordinate and manage technical communications with partners including emails, technical meetings, and chat.

  • Evangelize Salesforce platform technologies via interactions with our partner community including in-person events, blogs, discussion forums, workshops, and webinars

Minimum Requirements:

  • BA/MS degree in Computer Science, Software Engineering or equivalent work experience

  • Experience building or implementing enterprise-scale software solutions that drive business and customer value

  • Experience with one or more common enterprise software platforms (Salesforce, AWS, Microsoft, ERP) and an understanding of relational database technologies

  • Participated in sessions leading and overseeing customer and/or partner success stories leveraging technology to drive digital transformation

  • Ability to understand business & product requirements, translate those needs into a product solution vision

  • Ability to think strategically and advise ISV partners on architecture options and best practices

  • Passionate and knowledgeable about experimenting with the latest Salesforce platform technologies

  • Experience explaining complex topics clearly and concisely, and effective at providing practical guidance

Preferred Skills/Experience:

  • Salesforce Developer Certifications

  • Previous experience as a solution/sales engineer, technical business analyst, or product manager

  • Experienced speaker on webinars or public facing events

  • Experience with any of the following Industries: Healthcare and Life Sciences, Financial Services, Retail and Consumer Goods, Manufacturing or Public Sector

Expected Travel

  • 10-25%

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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