Salesforce.com, Inc ISV Technical Account Manager in Boston, Massachusetts
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Alliances & Channels
Job Title: ISV Technical Account Manager
Salesforce’s AppExchange is the leading marketplace for Entrepreneurs and Independent Software Vendors (ISVs) to build, distribute and market enterprise solutions to customers across the globe. The AppExchange team is made up of Product, Marketing, and Enablement teams who all come together to grow and support our ecosystem of ISV partners. The ISV Technical Evangelism team is made up of technical and product experts who enable and inspire our ISV partners to build amazing solutions using world-class technical resources and platform expertise. We enable ISVs to architect, develop, and distribute enterprise quality applications that power successful businesses and Trailblazers.
The ISV Technical Evangelism team is looking for an ISV Technical Account Manager to join our team of technical and product experts, serving as a technical advisor and platform expert to our strategic ISV partners. As an ISV Technical Account Manager (TAM) you will have responsibility for a small number of assigned accounts, ensuring partners are extracting the most value out of their Salesforce partnership. TAMs forge relationships with their partners, developing a technical understanding of their Salesforce applications, sharing technical best practices, and acting as a technical point of contact. This position requires strong technical and communications skills, excellent time management, and prioritization abilities.
Become a certified and recognized Salesforce expert
Serve as a trusted technical advisor to ISVs building commercial, enterprise-quality apps on the Salesforce platform
Develop relationships with key business and technical stakeholders of assigned partner accounts to understand top business goals and priorities and serve as an expert on partner’s applications
Facilitate architectural and design discussions with ISV partners to ensure technical success with Salesforce technologies
Simplify partnership interactions by being a proactive liaison and focal point into Salesforce Technology and Product team and Technical Support Team, to address product feature/technical hurdles and explain the architecture and demo features of partner’s apps.
Manage and communicate technical risks to partnership and coordinate with Salesforce account teams to ensure account plans and records are up to date.
Evangelize Salesforce products and features by building and presenting customized demos of Salesforce products
Field technical inquiries from partners, related to Salesforce technology use cases, pilots, roadmaps, and assistance with ISV processes and tools.
Participate in all appropriate product, sales and procedural training and certifications to acquire and maintain the knowledge necessary to be effective in the position
Coordinate and manage technical communications with partners including emails, technical meetings, and chat.
Evangelize Salesforce platform technologies via interactions with our partner community including in-person events, blogs, discussion forums, workshops, and webinars
BA/MS degree in Computer Science, Software Engineering or equivalent work experience
Experience building or implementing enterprise-scale software solutions that drive business and customer value
Experience with one or more common enterprise software platforms (Salesforce, AWS, Microsoft, ERP) and an understanding of relational database technologies
Participated in sessions leading and overseeing customer and/or partner success stories leveraging technology to drive digital transformation
Ability to understand business & product requirements, translate those needs into a product solution vision
Ability to think strategically and advise ISV partners on architecture options and best practices
Passionate and knowledgeable about experimenting with the latest Salesforce platform technologies
Experience explaining complex topics clearly and concisely, and effective at providing practical guidance
Salesforce Developer Certifications
Previous experience as a solution/sales engineer, technical business analyst, or product manager
Experienced speaker on webinars or public facing events
Experience with any of the following Industries: Healthcare and Life Sciences, Financial Services, Retail and Consumer Goods, Manufacturing or Public Sector
For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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