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Salesforce.com, Inc ISV Business Coach in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Alliances & Channels

Job Details

Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company five years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world

DEPARTMENT DESCRIPTION:

Salesforce.com provides a compelling opportunity for OEM/ISV (Independent Software Vendor) Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to build an organization of intelligent, ambitious, OEM/ISV Partner Account Managers committed to our vision of changing the OEM sales and software landscape. With 95% customer satisfaction, a best-in-class CRM and OEM/ISV Platform, and a fiercely loyal customer base, it’s a powerful combination for sales success. Top sales talent across the world join us for or our “change the world” mentality; the opportunity to excel in a fast-paced, performance-based, team atmosphere.

ABOUT THE ROLE:

Salesforce provides an exciting opportunity for an ISV Sales Professional to achieve their goals, refine their skillset and grow their career in our industry-leading ecosystem. The ISV Sales organization is committed to the vision of enabling partners to “build great businesses”.

We provide ISV Partners with the leading cloud platform, enterprise app marketplace, and distribution channel to reach a growing base of successful customers. This role has worldwide revenue responsibility and requires a deep understanding of the Salesforce 360 portfolio, and how Salesforce sells across all customer segments, industries, and geographies. Relationships managed in this role are with industry-leading SaaS companies that operate at a significant scale of existing revenue. You will be managing some of our most relevant ISV relationships.

ROLE DESCRIPTION:

The ISV Business Coach supports the inbound needs and questions for a segment of global ISV Partners. As a Business Coach, your primary objective is to help Salesforce ISV Partners prosper. You will manage cases, engage directly with Partners to enable their success, and work across many teams to help tackle complex problems. You will deliver scaled programs to support and drive growth for high volumes of ISV Partners. You will align with the ISV Sales Development, Partner Operations, Partner Revenue, and Partner Account Management teams to ensure the success of our ISV Partners.

YOUR IMPACT (RESPONSIBILITIES) :

  • Manage a variety of Partner challenges to drive Partner performance

  • Work with cross-functional partners to triage and resolve cases

  • Socialize frontline challenges with leadership by managing up

  • Communicate with internal and external Partners to drive performance

  • Engage directly with Partners via phone and video conference to enable and problem solve

BASIC REQUIREMENTS:

  • 1-2 years experience using problem-solving to deliver Partner or Customer success

  • Disciplined and demonstrates excellent time management skills

  • Possess an entrepreneurial and a growth-oriented mind-set

  • Comfortable dealing with ambiguity and high-pressure environments

  • Proficient written and verbal communication skills

  • Collaborative and team-oriented

PREFERRED REQUIREMENTS:

  • Passion for partner/customer success, technology, and/or startups

  • Previous Sales Methodology training

For Colorado-based roles: Minimum annual salary of $63,000 You may also be offered incentive compensation and benefits. More details about our company benefits can be found at the following link: https://salesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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