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Wayfair Internal Communications Specialist in Boston, Massachusetts

<p><span style="font-weight: 400;">Are you a team player and creative thinker with strong writing and project management skills? Do you execute marketing efforts flawlessly and thrive in a fast-moving, results-driven environment? Wayfair is looking for an Internal Communications Specialist to join the Customer Service Communications team.</span></p>

<p>&nbsp;</p>

<p><span style="font-weight: 400;">One of the key differentiators of the Wayfair customer experience is our award-winning, in-house Customer Customer Service team. Whether it’s helping customers find the perfect product, or working to resolve an issue regarding an order, our team helps build customer loyalty with each and every interaction. This role is an exciting opportunity to help drive internal communications across our growing Customer Service organization, which has centers in Massachusetts, Oregon, Texas, Utah and Virtual. The Internal Communications Specialist will play a key role in helping create compelling content to keep our Customer Service team members informed and engaged about strategic initiatives, team news, engagement efforts, and more; and support with efforts related to ensuring our story is known among key external audiences as well.</span></p>

<p>&nbsp;</p>

<p><strong>What You’ll Be Doing:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Support with the strategy and execution of employee communication efforts to our Service field organization as it relates to communicating the Customer Service vision and culture, and key efforts that impact the employee experience (mobility, DEI, engagement, Talent)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Craft clever and compelling content to be shared through a variety of channels, including email, video, presentations, newsletters, events and more; tailoring efforts by audience</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Apply your IC knowledge, experience, analysis and influence skills to advise communications approaches</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with stakeholders on related efforts to understand their business objectives, and create associated communications plans</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Establish yourself as a communications expert and a sought-out partner for collaboration</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Develop and nurture strategic partnerships across the company</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Track success measures and KPIs of associated efforts</span></li>

</ul>

<p>&nbsp;</p>

<p><strong>Qualifications:</strong><span style="font-weight: 400;"><br><br></span></p>

<p><span style="font-weight: 400;">Required:</span></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency in content creation</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent written and verbal communication skills</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work cross-functionally and build partnerships</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Critical thinking with flexibility, openness to change and new information</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent project management and organizational skills</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Attention to detail, with the ability to prioritize and meet deadlines</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong Google Suite skills such as Slides and Documents; proficient in Sheets</span></li>

</ul>

<p><span style="font-weight: 400;">Preferred:&nbsp;</span></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communications professional with a minimum of 2 years relevant experience (employee communications, integrated marketing, brand management, public relations, etc.)</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A Bachelor's degree, preferably in Communications, English, Public Relations, Journalism, or Marketing Communications</span></li>

</ul>

<p><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">Please submit a cover letter and writing/work samples with your application</span></p>

<p>&nbsp;</p>

<p><span style="font-weight: 400;">Travel 5-10% under normal circumstances</span></p><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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