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Lumen Intern - Cybersecurity Technical Writer Intern - Summer 2022 - Nationwide/Remote in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.

Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.

The Experience

• Innovate – to deliver solutions to real business problems

• Transform – your skills and knowledge through challenging work projects

• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.

• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.

The Main Responsibilities

As a Cyber Security Cybersecurity Technical Writer Intern in our North America Operations organization, you will work collaboratively with the Security Awareness and Security Policy team to educate Lumen personnel in cybersecurity best practices as well as ongoing management of the Lumen Information Security Policy and related technical standards and methods and procedures. Tasks during the 10 weeks will have a direct impact on security and training within Lumen. Cyber Security Cybersecurity Technical Writer Interns will have opportunities to explore the cybersecurity field without extensive technical background.

  • Conduct a review of all documents in the Lumen security policy set to identify opportunities to modernize both the language and requirements.

  • Work with the Senior Lead Information Security Engineer to conduct a thorough review of the revised ISO 27002 standard (expected publication by 2Q2022) to determine changes needed in the Information Security Policy.

  • Work with the Senior Security Engineer to conduct phishing training.

  • Work with the Security Awareness team to create new articles for publication.

  • Work with the Security Awareness team to develop plans for Cybersecurity Awareness Month 2022.

  • Research new material for the Security Ambassador Program content library.

  • Work with the Manager to develop new training content.

What We Look For in a Candidate

• Education Requirements

o Enrolled at a 4-year accredited college or university, rising senior or master’s level education status at the start of the internship, graduating August 2022 – May 2023.

o Major/Degree: Pursuing a degree in Computer Science, Cybersecurity, Communications, PR/Marketing, or English or a related field

• Proficiency and understanding of:

o Microsoft Suites

o Knowledge of security awareness tools is a plus

o Video Editing experience is a plus

• Professional Attributes

o Strong drive for results and taking initiative

o Intrinsically motivated to meet deadlines and achieve goals

o Ability to translate technical concepts into easy-to-understand language

o Ability to think creatively and consider multiple perspectives

o Ability to demonstrate ownership and accountability

o Ability to collaborate and have agility while making effective decisions

o Strong written and verbal communication skills

• Work Setting

o Ideally the position will be in one of the following offices: Remote- Work From Home

o Intern must be able to work 30-40 hours be week during the 10-week program (June – August)

o Intern must have reliable transportation to/from work location if not remote (Lumen does not provide transportation to/from Lumen office locations)

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!

Requisition #: 262396

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.