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State of Massachusetts INFORMATION SPECIALIST in Boston, Massachusetts

/Attention applicants: Do not apply for this position using the MassCareers website./ To apply, follow the link belowto the Attorney General’s Office direct application page. https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASP// INFORMATION SPECIALIST EXECUTIVE BUREAU/INFORMATIONservicesCENTER Attorney General Maura Healey is looking for a highly motivated individual to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals. Primary Duties: An Information Specialist is a public-facing position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who call the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also send out complaint forms and other materials to callers, provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions. Information Specialists will participate in regular trainings with divisions across the AGO. An Information Specialist will help identify opportunities for improving the way the AGO collects and provides information to the public and will work closely with AGO Consumer Specialists in developing information and materials for presentation to the public. An Information Specialist may also work closely with Consumer Specialists, attorneys, and others in the development and implementation of response strategies to situations involving broad or urgent public needs. Position Type: Full-Time/Non-Exempt Salary: $40,000 _Application Instructions_: To apply for this position, visit the Employment and Recruitment Portal of the Attorney General’s Office at: https://ago-ma.igreentree.com/CSS_External/CSSPage_Welcome.ASPand apply directly. You will be asked to submit a cover letter and resume when applying for this position. The application deadline is June 24, 2021. Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041. Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office. * _Inquiries regarding position & status may be made to_: Laurin Mottle, Chief Information Services Center (617) 963-2988 Applicants must have at least two years of full-time, or equivalent part-time, professional experience working in a call center or public-facing customer service role. An associate’s degree or bachelor’s degree is preferred. We seek an individual committed to working in the public interest and who has significant experience working with people from different ethnic, cultural, and economic backgrounds. This position requires extensive phone communication with members of the public. The candidate must be able to work effectively with the general public, convey information, and interact positively with people who are under physical and/or emotional stress. The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone. Proficiency in Spanish, Portuguese, Cantonese, or Mandarin is strongly preferred. The position also requires strong interpersonal, verbal, and written communication skills; strong reading abilities and comprehension; and strong customer service skills. Familiarity with web-based applications is required. The successful candidate will be able to exercise discretion in handling confidential information, exercise sound judgment, follow written and oral instructions, and communicate effectively. The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment. *Job: Unclassified* *Organization: Office of the Attorney General *Title: *INFORMATION SPECIALIST Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 2100050O

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