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Highmark Health HM-015287 - Principal Design Strategist in Boston, Massachusetts

Company :

Highmark Health

Job Description :


The incumbent will shape design strategy, help direct the work of designers within matrixed teams and directly apply their expertise in Human-Centered Design, Experience Design and/or Service Design to create solutions that have measurable impact. Will also help define and deploy design methodologies, processes and tools that will fuel the Design Delivery process across engagements with the Living Health Curated Health Model, Customer Experience, Clinician Experience, and Digital Integrated Experience workstreams. The incumbent will drive alignment and collaboration with Design Owners, Business Stakeholders and matrixed teams--translating goals, feedback and insights into decisive actions that push delivery of solution designs forward. Will work with a true sense of urgency to do the right thing every time for our customers and clinicians.


  • Provide direction and support to create, deploy, and manage/continuously optimize detailed design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions.

  • Support Curated Health Model, Customer Experience, Clinician Experience, and Integrated Experience teams as assigned for project duration.

  • Create and deliver training for design team standards of practice.

  • Lead cross-functional teams to problem solve using visual, communication & service design, interaction design, UX design, and human centered design to drive solution design delivery. Synthesize research information, identifies insights and applies to solution/product design. Communicate complex ideas/strategies to all levels of the enterprise and clearly articulates the value of initiatives to key stakeholders in the business. Perform primary and secondary consumer, provider or other customer research to generate new insights in partnership with the CX team.

  • Identify, develop and drive concepts through design delivery process while demonstrating value and success of the solution/product/service.

  • Co-create, test and learn with external partners, including start-ups. Identify external partner opportunities and emerging trends.

  • Design, develop, and test new solutions/products/services to position organization at the leading edge of health.

  • Other duties as assigned or requested.



  • Master's Degree Business Administration, Business Management or Marketing, or relevant experience and/or education as determined by the company in lieu of bachelor's degree


  • Master's Degree Business Administration, Business Management or Marketing



  • 7 years in product development and/or design OR

  • 7 years in innovation and/or design consulting OR

  • 7 years in Research and Development OR

  • 7 years in the Healthcare Industry OR

  • 7 years in Product Development


  • 7 years in Innovation

  • 7 years in Business Development



  • None


  • None


  • Human Centered and Visual/Communications Design

  • Product Development

  • Leadership

  • Innovation

  • Program Development

  • Consulting

  • Developing Relationships

  • Business Development

  • Delivery Through Agile Process

  • Interaction/UI/UX Design

Language (Other than English):


Travel Requirement:

0% - 25%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:


Pay Range Maximum:


Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )

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Req ID: J237516