Deloitte Healthcare - Revenue Cycle Transformation Senior Manager in Boston, Massachusetts

Health Care: Revenue Cycle Transformation Senior Manager

The team About our Revenue Cycle Practice

Revenue cycle management can create business and technology challenges for organizations, particularly with the changing reimbursement landscape. To meet those challenges, Deloitte offers among the most comprehensive set of Revenue Cycle consulting services and products in the health care industry. We are recognized for innovation and thought leadership, and have developed proprietary methodologies, tools, using analytics to help clients achieve their goals quickly and efficiently.

Work you ll do

Senior Managers are professionals with strong records of academic and professional achievement who have the capacity and desire for continuous development and growth. Deloitte Consulting professionals must also be capable of working and communicating with people at all levels of an organization. Responsibilities typical of a Senior Manager on one of these projects could include:

Client Management:

  • Manage day to day interactions with executive client, sponsors and C-Suite

  • Participate in setting engagement objectives and scope

  • Manage project finances

  • Establish opportunities to advance the client relationship by identifying client needs and develop opportunities to bring additional Deloitte Consulting solutions

Engagement delivery

  • Manage and deliver components of client engagement

  • Lead teams to assess, design, and implement solutions to achieve client s strategic objectives and business issues.

  • Assume accountability for on-time delivery of contracted activities and deliverables

  • Build and source internal teams structure and composition to deliver engagements

  • Manage engagement delivery, work plan, activities

  • Provide client sponsors with regular updates

  • Lead and manage identification and prioritization of issues

  • Ownership of budgeting and forecasting of team member time and expenses for projects

  • Identify and mitigate risks throughout the project life-cycle

  • Conduct client interviews and facilitate client meetings

  • Present findings and recommendations to client leadership

Business Development

  • Develop and maintain contact with top decision makers at key clients

  • Organize and lead pursuit teams

  • Participate and lead aspects of the proposal development process

  • Contribute to the development of proposal pricing strategy

  • Oversee and create draft engagement contracts

  • Develop additional business opportunities with current clients and expand engagement scope

People Development:

  • Perform role of counselor and coach

  • Actively participate in staff recruitment and retention activities

  • Provide leadership for delivery teams and staff in local offices

  • Leading work life balance expectation on engagements through flexibility and predictability initiatives

  • Provide input and guidance into the staffing process

  • Provide real-time feedback to project team members and participate in the performance review process

Eminence and Firm Activities:

  • Develop points of view in your industry

  • Publish white papers and present opinion at industry conferences

  • Lead practice development activities within the firm

  • Lead and support recruitment activities

  • Organize local office events to build firm culture

Core Business Operations

Operations Transformation

Our Operations Transformation team focuses on transforming our clients core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. The type of work we provide to our clients includes Operations Excellence, Payment & Care Model Innovation and Emerging Business Models.

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.



  • Bachelor s degree from accredited university with strong undergraduate academic record. MBA and/or Advanced degree is preferred

  • Minimum of 10 years of professional experience in Healthcare Provider industry, or a mix of a few years industry experience and functioning as a Senior Manager or higher in a Consulting environment with business development and sales responsibilities.

  • Minimum of 8 years of professional experience in revenue cycle operations in a health care, consulting, or technology environment

  • Experience selling consulting engagements and leading projects with multiple work streams, multiple functions and multiple stakeholders

  • Ability to project executive presence and professionalism sufficient to interact with C-level executives and senior partners

  • Track record of establishing and developing long-term client relationships

  • Experience leading or managing teams and change initiatives (especially in a project management role)

  • Experience with budgetary responsibilities related to projects or resources

  • Demonstrates consistent career progression with increasing levels of responsibility

  • Performed above expectations in previous professional roles

  • Competent in Microsoft suite of Business Software, specifically Excel and PowerPoint

  • Willingness and ability to travel 80%

  • Must live within commuting distance to one of Deloitte s consulting offices


  • Experience in one or more the following revenue cycle functions: Patient Access, Charge Integrity and Patient Financial Services

  • Proficiency and experience with analytics, digital and robotics/process automation to improve revenue cycle outcomes while reducing costs

  • Experience in Clinical Documentation Improvement initiatives

  • Proficiency and experience with financial, billing and reimbursement data

  • Possesses a working knowledge of the UB-04, MA claim form, HCFA-1500, claim form and claim scrubber

  • Experience with hospital financial and patient accounting systems, such as EPIC, Cerner, Soarian, SMS, McKesson, Invision, HBOC, MEDITECH, and Eclipsys

  • Excellent undergraduate academic record (GPA 3.5 )

  • Advanced degree in business or health care-related field (e.g., MHA, MBA) from a top tier program

  • Professional competence in Microsoft Access

  • Superior critical thinking, analytical and problem-solving skills

  • Exceptional interpersonal, team-building and communication skills

  • Ability to build consensus and foster change in a client business setting

  • Tolerance for working in ambiguous, uncertain environments

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team and client

  • Outstanding integrity, initiative, creativity, and passion

  • Experience leading or managing teams and change initiative

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.