Citizens Head of Product - Consumer Credit Card in Boston, Massachusetts
The Citizens Consumer Credit Card business is seeking a head of product ready to help our customers reach their potential. The consumer credit card business is currently undergoing a significant transformation, and at the forefront of that is the redevelopment of our product continuum. We are looking for an individual who can take a holistic view of our current product suite and develop new products and features for launch. This individual will be the ‘go-to’ colleague within the credit card team, with direct accountability for overall business results on a monthly basis. We are looking for a general manager with a deep understanding of credit card strategy, and a maniacal focus on profitability.
Ownership of full card product suite across customer segments
Responsible for delivery of card financial plan, including balance growth, activation, utilization, revenue generation, credit performance, and expense management
Partners closely with leadership team across credit risk, fraud, pricing, and ED&A to ensure best-in-class capabilities and performance across the full spectrum of support functions
Drives innovation agenda, including campaigns, promotions, new product offerings, and enhancements
Works closely with other business line leaders to drive product integration and connectivity in support of bank’s deepening agenda
Drives weekly/monthly performance management routines and works closely with analytic partners on dashboard development
3-5 years in product leadership role and/or top-tier strategy experience, ideally in financial services
Demonstrated track record of delivering business growth and profitability, and hitting OKRs
Experience developing and bringing new products and features to market
Experience in portfolio management, with focus on acquisition, activation, and retention of portfolio customers
Strong understanding of loan-level profitability economics, with the ability to articulate how changes in products will impact profitability and portfolio performance
Ability to partner closely with marketing and analytics teams to optimize acquisition channels
Comfortable working in an agile environment, making key business prioritization decisions
Track record of superior performance in managing high-performing teams
Comfortable juggling multiple priorities with the ability to self-prioritize
Data-driven decision making
Bachelor’s degree required
Advanced degree preferred
The salary range for this position is $131,250- $218,750, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
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