Massachusetts Creative Jobs

Head of Direct Sales - Retail Automotive Subscriptions

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

The Head of Direct Retail Sales oversees the strategic and day-to-day operations of the Ford Integrated Services high velocity call center team and will be responsible for managing our partner direct sales teams, while aligning with Ford Integrated Services business units to plan and deploy individual or combined sales campaigns. The Head of Direct Retail Sales is accountable for setting the strategy, establishing goals, motivating the team, and developing staff across all levels to build a repeatable, predictable, and scalable model to help hit product portfolio sale targets throughout North America.

What you'll do...

Key aspects of the role include developing and continuously improving the inside sales team people and processes with an end to providing a high-quality pipeline and corresponding reproducible revenue streams.

Essential Duties and Responsibilities :

• Design, plan and build an inside sales team and processes (BDR/AE) based on industry best practices that will onboard pilot customers and exceed revenue expectations.

• Build an inside sales culture that fosters a team-based atmosphere while focusing on executing against objectives in an efficient sale cadence.

• Build scale and coach the inside sales team to effectively penetrate green and white space accounts not covered by existing field sales teams.

• Identify and implement processes and technology solutions that improve the sales process and customer journey while increasing conversion rates and lowering cost of acquisition.

• In conjunction with Sales Operations via CRM, develop and report on key sales metrics weekly/monthly including MQL to SQL conversion, sales velocity, self-prospecting, closed won and lost sales and revenue/unit attainment by reporting period.

• Work with marketing and data teams to improve lead quality and qualification process through systemic approaches.

• Work with sales leadership, finance, and sales operations to implement target and commission structures that drive quota exceeding results.

• Work with customer success to ensure a world class customer onboarding experience while focusing on continual churn reduction.

• Be a part of and contribute to the Ford Pro Intelligence sales leadership team regarding strategic planning, shared best practices and process / product development.

You'll have...

• Bachelor’s degree or equivalent

• 5+ years previous experience as an overachieving individual contributor that surpassed quota in a high velocity sale environment

• Extensive knowledge in deploying and utilizing best of breed sales tools such as Sales Loft, GongIO, or Salesforce equivalents to drive higher conversion and closing metrics while lowering unit CAC

• Strong negotiating skills

• Minimum 5-7 years of SAAS sales management experience with a focus on fleet or automotive is desirable.

• Experience working in a fast pace hyper growth environment where building is a key contributor to you and your team’s success.

• Extensive knowledge driving pipeline development through outbound and inbound strategies.

• Proven and documentable experience building and scaling inside sales teams that beat revenue targets quarter after quarter.

Even better, you may have...

• Exceptional oral and written skills towards both internal and external stakeholders

• Post Secondary degree in business or related field desirable.

• Strong leadership and relationship management experience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits, click here: https://fordcareers.co/LL5NonHTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 37533