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WTW Graphic Designer, Lead Associate in Boston, Massachusetts

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX) .

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX advisors know the power of bringing these capabilities and our offerings together to architect high-impact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions —of our colleagues, our clients and their people.

We are searching for a Creative Graphic Designer to support our visual creative presence and digital strategy in the market. As a member of our Creative Media Group (CMG), you will play a critical role in our client-facing design and consulting “agency” – and will be a creative force in our Employee Experience business.

The Role

We’re seeking an experienced Creative Graphic Designer who:

  • Uses design-thinking methodologies and creative strategy to solve complex client problems, working alongside our Employee Experience consulting advisors

  • Has proven experience working across a broad spectrum of media – print, video, digital, social and more

  • Demonstrates relevant working experience and familiarity with industry software and how to maximize creative team(s) capabilities – utilizing these tools to deliver best in class solutions

  • Connects strategic and business goals and vision to the creative… and vice versa

  • Shows an appetite to stay current with trends and influence solutions based on what is most effective/right now. Be two steps ahead of everyone!

  • Aptitude and experience working with corporate brands, brand systems and internal client branding teams. Understand the client’s brand language to create leading edge design concepts

  • Knows that what you bring isn’t just “pretty” design, but it’s an understanding that your work is translating a message and meaning that is equally as impactful as the content the design supports

  • Works side-by-side with writers and communication experts to bring experiences to life in an integrated and harmonious way

  • Works on large, complex client projects from strategy and concept development through production and deployment for a broad range of HR programs (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture) – working closely with other designers and digital programmers globally (across North America, Great Britain and Manila)

To be effective in this role, you will need:

  • A creative edge

  • Strong business acumen and confidence to interact with more senior colleagues and key client contacts

  • Strong relationship building skills

  • Ability to navigate ambiguity and uncertainty

  • Organized thinking and communication skills

  • A willingness to support business growth strategy and initiatives

  • To contribute superior work product for assigned projects, and raise appropriate issues to Directors

  • To understand diverse ways of work and views of design, be inclusive in your design process

(Please note, this is a Hybrid Position)

The Requirements

  • At least 2 – 4 years of graphic design experience. Consulting experience is a plus

  • Passion for and experience with creating innovative design and media solutions

  • With guidance from the Creative Director, design creative communication solutions for large, complex clients

  • Ability to take complex (and technical) content and transform it into visually compelling and consumer-grade communication solutions

  • A professional presence with strong written, web and oral communication skills, demonstrating creative expertise

  • Ability to manage competing priorities and carry out well-defined assignments according to established guidelines with little to no supervision

  • Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

  • Understanding of agile principles and design thinking

  • Availability to travel on an as-needed basis

  • Bachelor’s degree (advanced degrees preferable) in liberal arts, graphic design, business or technology

Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets (