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Zoom Global Services Product Marketing Manager in Boston, Massachusetts

Zoom Video Communications is looking for a Global Services Product Marketing Manager for our Global Services Team responsible for Professional Services, Premier Support, Event Services and Managed Services.. In this cross-functional role, you will work closely with our services, support, sales enablement, and marketing teams to help drive growth and adoption for Zoom services.

You’ll drive GTM for new product launches, create and update website content, and coordinate internal and external communications driving marketing content development.


  • Work cross-functionally with service team leaders, pricing, finance, and sales in developing packages for different segments and use cases.

  • Work with various teams to plan, develop and execute GTM programs to drive the awareness and adoption of Zoom services to our large customer base.

  • Produce messaging and positioning for all Global Services and how it effectively fits into the Zoom ecosystem and within the competitive landscape.

  • Quarterback cross-functional teams to launch pricing/service packages.

  • Develop tools and resources to use in customer-facing activities, such as presentations and workshop delivery materials.

  • Develop marketing content for blog posts, webinars, events, and other marketing activities that promote Zoom services and thought leadership

  • Build and drive approvals for content, including datasheets, blogs, web pages, and presentations.

  • Develop talking points for press engagements, and act as an expert subject matter expert on Zoom Professional Services and other services for press, external events, etc.

  • Create and coordinate marketing activities with attribution methods with our integrated marketing team.

  • Work with sales and channel teams on enablement programs.

  • Be the expert on how Zoom Services solutions co-exist with the entirety of the Zoom communication/collaboration solutions.

  • Be the primary voice and point of contact for all GTM needs that arise for service products.


  • BA/BS degree

  • 5+ years working in marketing for a high tech or company, preferably in a professional services organization or unified communications.

  • Depth of understanding of both telephony deployment and room system deployment services, how they are scoped, scaled and delivered.

  • Have a strong understanding of the customer needs and end-user use cases for both phone and meeting room.

  • Excellent written and verbal communication skills with a unique ability to translate service offerings into business benefits

  • Excellent public speaking and presentation skills to present at external industry events and webinars.

  • Experience in launching new services or solutions is a plus

  • You’re a pro at building differentiated messaging and assets

  • You’re humble and have a natural curiosity to always learn more

  • You’re really a rock star and multi-task like nobody’s business

  • Results-oriented with a positive “can-do” attitude and a strong desire to get things done.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team (;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (

  • Zoom with us!

  • Find us on social at the links below and on Instagram (

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.