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EY Experience Lead 1 in Boston, Massachusetts

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As a member of the newly formed Enterprise Technology Employee Experience team, you have an opportunity to help build a better working EY, which empowers employees to truly Build a Better Working World. Our vision is to create personalized experiences which exceed expectations and provide surprising delight to EY employees. Effort is minimized, enabling them to be more productive in serving their customers and advancing their EY careers.

The opportunity

Lead the effort to improve the Employee Experiences for EY’s people using Human Centered Design with data driven research serving as the foundation for decision making. Create delight for the things people “have to do”, free up their time so they can do what they came to EY for: bring the best they – and EY – has to offer to their clients.

Your key responsibilities

  • Accountable for understanding business requirements and balancing with employee needs to develop user centric experiences

  • Coordinates across products, services, and investments in pursuit of surprising delight for a defined employee experience (or group of related experiences)

  • Evangelizes the importance of Employee Experience across Product Managers and their teams to build a common understanding of its importance to EY’s success

  • Guides a team of research, design and analytics specialists accountable for the experience

  • Works closely with Info Sec, Risk and other teams to ensure a balanced approach is taken in terms of experience and risk

  • Utilizes provided research and telemetry to gain empathy and understand experiences through the eyes of different employees and supportive actors

  • Fully understands what the employees need and why they need it

  • Communicates effectively with business leaders about the employee experience challenges and opportunities

  • Can positively influence the team members that contribute to the improvement of the experience

  • Responsible for gaining alignment of key performance measures for the experience and ensuring that the experience is continually monitored, studied, and improved

  • Understands how industry trends impact the employee experience be it technology, generational trends, changes to our business and societal shifts

  • Provide strong input in the selection and roadmaps of products and services that support the experience

  • Maintains and builds active relationship with key technology vendors in close alignment with the Product Managers and Vendor Management.

Skills and attributes for success

To qualify for the role you must have

  • Bachelor degree, 10+ years of product and service management experience, preferably complex portfolios that have direct end user experience impacts

  • History of working credibly with senior stakeholders and business executives

  • Outstanding verbal and written skills including proficient storytelling and the ability to effectively communicate

  • Excellent relationship building, facilitation and influencing skills

Ideally, you’ll also have

  • Proven experience working with people in a variety of cultures, countries and time zones

  • Has experience using research data to drive decision making and improve products and services

  • Ability to synthesize information and distil data into meaningful insights and actionable recommendations

  • Attention to detail; ability to ensure accuracy and professional documentation

  • Organization and project management; ability to manage and guide the prioritization of multiple projects at once

What we look for

A successful team member is an expert in their discipline. They have curiosity, the ability to inspire, and a passion to solve employee technology experience problems. They know they are a leader, regardless of title and role. They are a self-starter, can take initiative to keep work moving forward to a successful outcome. The team member can build effective working relationships in a virtual environment. They are flexible and able to navigate through times of ambiguity while helping to build needed processes and structures to drive improvements.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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