Salesforce.com, Inc Engagement Manager, MuleSoft in Boston, Massachusetts
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Mulesoft - Customer Success Group
MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customer's Services journey from pre-sales to go-live, while building trusted customer relationships including C-level.
The Engagement Manager must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The Engagement Manager is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their MuleSoft investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams. The primary measurement of success for this role will be YOY growth in overall services bookings, and customer satisfaction.
Complete MuleSoft training and become an expert in our consulting methodologies and practices
Evangelize MuleSoft’s ability to deliver business outcomes and our delivery methodology to our customers
Exceed growth and bookings, ensure organizational health and customer satisfaction goals as an Sr. Engagement Manager/Engagement Director
Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
Engage customers, especially C-Level, using a consultative selling approach that positions MuleSoft, Salesforce and yourself as a long-term trusted advisor relationship
Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the MuleSoft Anypoint Platform
Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver YOY growth
Form a strong relationship with the Sales, Customer Success organization and regional Alliances/Partner organizations that are instrumental to success. You should be able to operate in co-sell model, collaborate, and build relationships
Be an integral part of hiring and mentoring new Engagement Managers
Contribute to enhance our delivery methodology, services practice and industry POV's
Preferred Qualifications & Skills:
7+ years of consultative sales experience with a proven record of consistently exceeding quota
Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
Experience growing accounts with large and complex pursuits ($M+)
Experience in Enterprise Business Accounts or Financial Services preferred.
Highly collaborative and excels in a complex, matrixed environment
Experience in creating outstanding responses to functional and technical elements of RFIs/RFP
Project/account management experience
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
URGENCY: Ability to move fast and drive business value and results
TEAM PLAYER: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
For Colorado-based roles: Minimum annual salary of $101,990. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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