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Pine Street Inn Donor Relations Coordinator (Raiser's Edge Specialist) in Boston, Massachusetts

Donor Relations Coordinator (Raiser's Edge Specialist)

Department: Development & External Affairs

Office: 434 Harrison Avenue

Location: Boston, MA

Position Type: Administrative

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: Monday-Friday, 8:30 am - 5:00 pm (flexible)


Reporting to the Director of Development Systems, the Donor Relations Coordinator I is responsible for the processing and acknowledgement of select gifts and pledges. In addition, the Donor Relations Coordinator I will communicate on a regular basis with the Finance Department, ensuring accurate transmittal of gifts. The Donor Relations Coordinator I is a vital member of Pine Street Inn-s fundraising team, often the only point of contact a donor may have with Pine Street, and thus diligence and professionalism are of utmost importance.


  • High School Diploma

  • Two (2) or more years working in a development office

  • Database and data entry experience using Raiser's Edge

  • 2-3 years of administrative experience or equivalent

  • Strong computer skills, including advanced features of Microsoft Word and Excel

  • Experience with Luminate or other fundraising automation, research, and data management tools

  • Exceptional data entry speed and accuracy

  • Highly detail-oriented, with a critical degree of accuracy regarding data entry

  • Excellent interpersonal, organizational, and problem-solving skills

  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.

  • Ability to identify and seek support for issues or projects outside the usual scope of duties, and ability to seek help around projects or tasks where further instruction is needed

  • Strong commitment to maintaining and securing confidential data

  • Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately match pledge payments to the correct pledges

  • Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.

  • Excellent phone and email customer service skills, upholding written and verbal communications at the highest professional standard

  • Strong and timely ability to follow up on outstanding communications