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Pine Street Inn Donor Relations Associate in Boston, Massachusetts

Donor Relations Associate

Department: Advancement

Office: 434 Harrison Avenue

Location: Boston, MA

Position Type: Administrative

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: Monday-Friday, 8:30 am - 5:00 pm (hybrid option)

LOCATION: 434 Harrison Ave, Boston MA



Reporting to the Director of Development Systems, the Donor Relations Coordinator is responsible for the processing and acknowledgement of all gifts and pledges. In addition, the Donor Relations Coordinator will communicate on a regular basis with the Finance department, ensuring accurate transmittal of gifts and pledges. The Donor Relations Coordinator is a vital member of Pine Street Inn-s fundraising team, often the only point of contact a donor may have with Pine Street, and thus diligence and professionalism are of utmost importance.


Required Qualifications:

  • High school diploma

  • 2-3 years of administrative experience or equivalent

    Preferred Qualifications :

  • Bachelor-s degree or equivalent work experience

  • Raiser-s Edge querying and reporting experience

  • 2-3 years of experience working in a development office


  • Database and data entry experience (Raiser-s Edge preferred)

  • Strong computer skills, including advanced features of Microsoft Word and Excel

  • Exceptional data entry speed and accuracy

  • Highly detail-oriented with a critical degree of accuracy regarding data entry

  • Excellent interpersonal, organizational, and problem-solving skills

  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines

  • Flexibility to respond to changing priorities, often in a quick timeframe

  • Ability to deal with confidential data

  • Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately matching pledge payments to the correct pledges

  • Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.



  • Ability to sit for long periods of time

  • Ability to utilize a PC, phone, fax and copier

  • Ability to climb two flights of stairs

  • Ability to travel by car or public transportation in metropolitan Boston area for PSI site visits, special events, and other meetings or trainings as assigned


    Gift Entry and Acknowledgements:

  • Accurately enter the daily receipt of lockbox gifts, gift checks/credit cards, matching gifts, gifts-in-kind, monthly gifts and new pledges into Raiser-s Edge

  • Download gifts from Luminate online donor database for entry/import into Raiser-s Edge

  • Obtain and maintain proper backup for all gifts and pledges, for gift allocation and donor restrictions

  • Run daily gift reports and distribute to Development team

  • Produce gift and pledge acknowledgments with accuracy; work directly with Gift Officers for gifts of $1000 and above and other special acknowledgments

  • Prepare and mail tribute gift cards; provide oversight to the entering of gift-in-kind food donations

  • Troubleshoot/problem solve all gifts that are unable to be processed (bad credit card numbers, no gift documentation)

  • Escalate ongoing issues with gifts that cannot be processed (non-response from donors, escalated donor queries, donor complaints)

  • Consult with Development and Finance teams regarding proper classification of gifts to ensure proper tracking and credit

    Database Integrity:

  • Review and suggest changes to data entry procedures in order to minimize data reporting errors

  • In conjunction with Director of Development Systems, merge and clean records as appropriate, including use of Address Accelerator and other resources.

  • Ensure that donor/prospect contact and biographical information updates are processed properly in Raiser-s Edge

  • Run regular reports designed to assess data accuracy and integrity, making corrections as needed

    Other Duties as assigned may include:

  • Answer general Development inquiries (phone, email)

  • Serve as first point of contact for general phone and email inquiries from donors and volunteers, referring contacts to appropriate development team members as needed

  • Event support

  • Ensure that donor/prospect electronic and paper files are maintained in an accurate and timely fashion

  • Research lost donors for new contact information and update records with research

  • Consult with and escalate competing priorities to Director of Development Systems and other members of Development leadership team regarding workload management, assignment of work, deadlines, requests to delegate work, and other issues impacting workload