Job Information
Pine Street Inn Donor Relations Associate in Boston, Massachusetts
Donor Relations Associate
Department: Advancement
Office: 434 Harrison Avenue
Location: Boston, MA
Position Type: Administrative
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time
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SCHEDULE: Monday-Friday, 8:30 am - 5:00 pm (hybrid option)
LOCATION: 434 Harrison Ave, Boston MA
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
Reporting to the Director of Development Systems, the Donor Relations Coordinator is responsible for the processing and acknowledgement of all gifts and pledges. In addition, the Donor Relations Coordinator will communicate on a regular basis with the Finance department, ensuring accurate transmittal of gifts and pledges. The Donor Relations Coordinator is a vital member of Pine Street Inn-s fundraising team, often the only point of contact a donor may have with Pine Street, and thus diligence and professionalism are of utmost importance.
REQUIREMENTS:
Required Qualifications:
High school diploma
2-3 years of administrative experience or equivalent
Preferred Qualifications :
Bachelor-s degree or equivalent work experience
Raiser-s Edge querying and reporting experience
2-3 years of experience working in a development office
REQUIRED KNOWLEDGE/EXPERIENCE :
Database and data entry experience (Raiser-s Edge preferred)
Strong computer skills, including advanced features of Microsoft Word and Excel
Exceptional data entry speed and accuracy
Highly detail-oriented with a critical degree of accuracy regarding data entry
Excellent interpersonal, organizational, and problem-solving skills
Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines
Flexibility to respond to changing priorities, often in a quick timeframe
Ability to deal with confidential data
Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately matching pledge payments to the correct pledges
Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to sit for long periods of time
Ability to utilize a PC, phone, fax and copier
Ability to climb two flights of stairs
Ability to travel by car or public transportation in metropolitan Boston area for PSI site visits, special events, and other meetings or trainings as assigned
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Gift Entry and Acknowledgements:
Accurately enter the daily receipt of lockbox gifts, gift checks/credit cards, matching gifts, gifts-in-kind, monthly gifts and new pledges into Raiser-s Edge
Download gifts from Luminate online donor database for entry/import into Raiser-s Edge
Obtain and maintain proper backup for all gifts and pledges, for gift allocation and donor restrictions
Run daily gift reports and distribute to Development team
Produce gift and pledge acknowledgments with accuracy; work directly with Gift Officers for gifts of $1000 and above and other special acknowledgments
Prepare and mail tribute gift cards; provide oversight to the entering of gift-in-kind food donations
Troubleshoot/problem solve all gifts that are unable to be processed (bad credit card numbers, no gift documentation)
Escalate ongoing issues with gifts that cannot be processed (non-response from donors, escalated donor queries, donor complaints)
Consult with Development and Finance teams regarding proper classification of gifts to ensure proper tracking and credit
Database Integrity:
Review and suggest changes to data entry procedures in order to minimize data reporting errors
In conjunction with Director of Development Systems, merge and clean records as appropriate, including use of Address Accelerator and other resources.
Ensure that donor/prospect contact and biographical information updates are processed properly in Raiser-s Edge
Run regular reports designed to assess data accuracy and integrity, making corrections as needed
Other Duties as assigned may include:
Answer general Development inquiries (phone, email)
Serve as first point of contact for general phone and email inquiries from donors and volunteers, referring contacts to appropriate development team members as needed
Event support
Ensure that donor/prospect electronic and paper files are maintained in an accurate and timely fashion
Research lost donors for new contact information and update records with research
Consult with and escalate competing priorities to Director of Development Systems and other members of Development leadership team regarding workload management, assignment of work, deadlines, requests to delegate work, and other issues impacting workload
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