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Zoom Distributed Work Program Manager in Boston, Massachusetts

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Distributed Work PX Team accelerates the building of naturally Innovative and Agile teams that can thrive in our exponential times. As the Distributed Work Program Manager, you will enable Zoom’s workforce of today and tomorrow to adapt and thrive; You will help drive a company-wide effort to create a new and better future of work through applied research and the creation of programs to ensure teams are aligned to strategy, are increasingly collaborative, and are focused on measurable outcomes. This role is strategic, impactful, and cross-functional.

The Zoom future of work program will be a living and always evolving strategy to identify, address and mitigate future events that lead to changes in how, when and where work is done; who or what does the work; and even what is considered work. The team will consider all shifts that could affect Zoom such as organizational changes, emerging technology, market shifts and demographic changes.

What you will do:

  • Work alongside our Chief People Officer and Distributed Work Lead to execute on a corporate future of work strategy

  • The strategy will include but is not limited to the following:

  • Enterprise geolocation strategy

  • Organizational assessment & possible re-design to deliver a business strategy roadmap

  • Remote and hybrid work strategy

  • Insights-driven HR capability building

  • Establishing a “Zoom way” for optimizing meetings

  • Deepening Human connection between employees

  • Drive cross-functional initiatives and coordinate multi-stakeholder integration for optimal value creation.

  • Assess the organization’s current state and desired state for how, when and where work is done; who or what does the work; and what is considered work

  • Forecast and manage potential risks to the organization’s ability to adapt quickly to evolving work environments

  • Determine a prioritized list of future of work trends

  • Assess FoW trends (e.g., new employment models, hybrid workforce, skills of the future, automation and socioeconomic transformation) and their implications on the organization

  • Create an FoW playbook or guidelines to help different business leaders take action on their FoW priorities and initiatives

  • Generate recommendations through insights-driven strategy and organizational enablement, powered by continuous measurement and experimentation to fail-fast on pushing the boundaries

  • Collaborate with business leaders across the organization to share labor market data insights and craft customized solutions to meet workforce needs.

  • Leverage future casting, competitive intelligence, internal data & feedback to develop a strategic vision of the people landscape for the future of work at Zoom

  • Develop, design and conduct Enterprise-wide programs, pilots and initiatives focused on culture, skill and people development to catalyze the organization to step into the future of work boldly.

  • Translate the program into customer-facing use cases and innovation in the market for Zoom products

  • Coordinate researchers and product leaders across the company to develop solutions to big challenges such as hybrid work, advancing exciting new areas such as AI and ML, and identifying product opportunities that address the needs of a broader and evolving population of workers

  • Establish the organization’s thought leadership in the FoW space by publishing and sharing best practices and insights, both internally and externally

  • Continue to develop a framework for hybrid work, encapsulating Zoom’s work styles and packaging them for Zoom customers.

Our ideal candidate will:

  • Be passionate about disrupting the present to build the future of work post-pandemic designed for results, innovation, cultural activation, well-being and, most importantly, equality and equity for all.

  • Have at least 5+ years of experience in a strategic and insights-driven role that involves project or program management

  • Enable Zoom to stay ahead of change, deliver impact that matters, and transform complexity and disruption into lasting value

  • Broaden executive mindset to rethink how to better design and deliver employee services that meet the expectations of the workforce, the needs of Zoom and its customers

  • Be a thought leader on our global strategy around the Future of work internally for our stakeholders and externally for our customers.

  • Demonstrated knowledge of organizational change management frameworks, strategic, communications, training design, training delivery

  • Be a thought leader that is comfortable speaking to large audiences

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) .

Explore Zoom:

  • Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog (https://blog.zoom.us/category/company-news/)

  • Zoom with us!

  • Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)

  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .

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