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Marriott Director, US/Canada Technology - Hotel Technology Product Management in Boston, Massachusetts

Job Number 22200034

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Director of Americas Technology for Hotel Systems is a hands-on technical product owner who identifies opportunities to use current and emerging hotel technologies to enhance associate, guest, and owner experiences. Collaborates with vendors and multiple internal disciplines leaders and technologists to create compelling digital guest experiences. The Director of Hotel Systems is involved in the roadmap development, engineering, and vendor management of ancillary hotel systems that support Marriott’s portfolio .

This is a position that drives three-year Continent technology product capabilities roadmap of non-standard hotel systems by collaborating heavily with Global IT product owners, Global Operations and vendors, and other discipline leaders.

CANDIDATE PROFILE

Education and Experience

Required:

8+ years’ information technology experience that includes:

  • 5+ years managing vendors

  • 3+ years creating financial analysis for emerging technology solutions and presenting them to Sr Leadership

  • 5+ years working in a property management and point of sale system leadership role

  • 4+ years in a hospitality environment with a strong understanding of operational and financial hotel processes

  • 2+ years in managing work in an agile development environment

  • 2+ years as a product owner or manager

Preferred:

  • Strong working knowledge of development lifecycle

  • Demonstrated experience analyzing how technology changes can impact work and affect HR matters.

  • Strong working knowledge of technology security including data protection and data privacy

  • 3+ years architecting, implementing, and managing cloud applications and integrations

  • 4+ years designing and executing technology testing

  • 4+ years working in a PCI environment, with leadership responsibilities for core technology

  • 3+ years working with PII data, strong knowledge of PII regulations and security requirements

  • 2+ years working with HR leadership on associate use of technology (tips management, scheduling or similar)

  • 2+ years in a leadership capacity for payment related technologies (chip and pin, tokenization, P2PE)

CORE WORK ACTIVITIES

Technology

  • Provides thought leadership and develops strategies to identify technology solutions to improve efficiencies, costs and/or services.

  • Oversee product requirements are met with flexible, scalable, and supportive technical solutions, including but not limited to housekeeping, public space applications, concierge and bell services, parking, robotics, conference control devices, lighting/environmentals.

  • In partnership with other product owners, develop a multi-year roadmap for continent systems.

  • Solicit guest experience and operational field requirements, define user stories, organize, and prioritize releases with internal stakeholders and partners.

  • Organize engineering and support documentation, manage guest experiences and standard technical solutions, manage references to important partner material, and catalog every component of the product lines.

  • Creates and collaborates on total cost of ownership models for technology opportunities.

  • Collaborate with the Continent Innovation team and develop proofs of concepts that are targeted toward differentiating guest experiences.

  • Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.

  • Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.

  • Demonstrates advanced knowledge of function-specific procedures.

  • Applies knowledge/judgment to achieve business goals.

  • Foresees, identifies, and resolves problems.

  • Keeps up-to-date technically and applies new knowledge to job.

Leadership

  • Provides day-to-day leadership and management of technology solutions and managing the effective delivery of those services to the company.

  • Establishes management level relationships and partners with all discipline teams to define acceptable roadmaps.

  • Fosters an environment of continuous improvement and structured processes and procedures that support not only a zero-fault culture, but one that focuses on the “how” as much as the “what .”

  • Negotiates with and manages suppliers to ensure quality delivery and compliance with contractual terms, obligations, and internal standards for products.

  • Understands and meets the needs of key stakeholders.

  • Communicates concepts in a clear and persuasive manner that is easy to understand.

  • Demonstrates an understanding of business priorities.

  • Supports achievement of performance goals, budget goals, team goals, etc.

  • Provides technical expertise and technical leadership within own and other teams.

Strategy & Planning

  • Develops strategy, vision, and goals for Continent hotel systems by identifying opportunities and associated planning to ensure alignment with discipline and enterprise architecture goals.

Managing Projects and Priorities

  • Functions as a strategic senior technical expert within the department.

  • Develops specific goals and plans to prioritize, organize, and accomplish work through product backlogs.

  • Champions leaders’ vision for product and service delivery.

  • Makes and executes the necessary decisions to keep moving forward toward achievement of goals.

  • Provides direction and assistance to other teams regarding projects.

  • Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Thinks creatively and develops , executes, and implements new project plans.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Plans, develops, implements, and evaluates the quality of operations.

  • Performs other reasonable duties as required for this position.

Colorado Applicants Only: The salary range for this position is $104,700.00 to $211,145.00 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $126,686.00 to $232,258,00 annually.

All Locations offer health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.  Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

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