Salesforce.com, Inc Director / Senior Manager / Manager, Product Accessibility Audit Program in Boston, Massachusetts
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Products and Technology
As the product accessibility audit program leader you will define the vision and scope for, and oversee the Salesforce product accessibility compliance and audit program. The program assesses product accessibility relative to WCAG (Web Content Accessibility Guidelines), supporting our journey to be one of the most accessible companies. This position reports to the Product Accessibility Compliance Director in the Salesforce Product Accessibility and Inclusive Design team.
The program responsibilities and deliverables include:
Manage accessibility audit program with internal product teams, while defining and implementing improvements and automation to scale the program, shift quality left and earlier in the development lifecycle
Effectively communicate program execution status, key accomplishments, and risks to stakeholders.
Perform quality reviews of and publish accessibility conformance reports to external website
Upload audit findings to bug tracking system
Collaborate with product teams and accessibility leads to review gaps and repeated findings, and prioritize and track fixes to audit exceptions
Partner with the Office of Accessibility, Sourcing, Legal, Strategy and Operations to ensure program success
Manage our process around responding to customer requests escalated from Support regarding product accessibility compliance.
Respond to requests for and share audit results with customers and internal stakeholders
Track audit expenses to allocated budget
Manage the relationship with external accessibility auditors, including regular quality assessments
Seven to twelve years experience in running and improving programs at scale
Experience with Accessibility compliance, including expertise in industry and governmental standards and policy relating to international web accessibility standards
Able to create and maintain relationships with business and technical experts through the company
Excellent organizing skills.
Strong eye for detail.
Great communicator. In particular, you should excel at explaining compliance requirements and project issues to diverse audiences (across varying technical and business backgrounds) in a way that fosters understanding and ownership
- Experience with Salesforce products
For Colorado-based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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