Massachusetts Creative Jobs

MassHire Job Quest Logo

Job Information, Inc Director / Senior Manager / Manager, Product Accessibility Audit Program in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

As the product accessibility audit program leader you will define the vision and scope for, and oversee the Salesforce product accessibility compliance and audit program. The program assesses product accessibility relative to WCAG (Web Content Accessibility Guidelines), supporting our journey to be one of the most accessible companies. This position reports to the Product Accessibility Compliance Director in the Salesforce Product Accessibility and Inclusive Design team.

The program responsibilities and deliverables include:

  • Manage accessibility audit program with internal product teams, while defining and implementing improvements and automation to scale the program, shift quality left and earlier in the development lifecycle

  • Effectively communicate program execution status, key accomplishments, and risks to stakeholders.

  • Perform quality reviews of and publish accessibility conformance reports to external website

  • Upload audit findings to bug tracking system

  • Collaborate with product teams and accessibility leads to review gaps and repeated findings, and prioritize and track fixes to audit exceptions

  • Partner with the Office of Accessibility, Sourcing, Legal, Strategy and Operations to ensure program success

  • Manage our process around responding to customer requests escalated from Support regarding product accessibility compliance.

  • Respond to requests for and share audit results with customers and internal stakeholders

  • Track audit expenses to allocated budget

  • Manage the relationship with external accessibility auditors, including regular quality assessments


  • Seven to twelve years experience in running and improving programs at scale

  • Experience with Accessibility compliance, including expertise in industry and governmental standards and policy relating to international web accessibility standards

  • Able to create and maintain relationships with business and technical experts through the company

  • Excellent organizing skills.

  • Strong eye for detail.

  • Great communicator. In particular, you should excel at explaining compliance requirements and project issues to diverse audiences (across varying technical and business backgrounds) in a way that fosters understanding and ownership


  • Experience with Salesforce products

For Colorado-based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.