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Nelnet Director Product Strategy in Boston, Massachusetts

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Director of Product Strategy is responsible for defining the product vision and ensuring products adequately support the strategic mission of the company, based on internal and external stakeholder input. This position evaluates product ideas, collects and analyzes market and competitive intelligence, and supports product launch and marketing activities. The Director is the principal evangelist for Nelnet Campus Commerce (NCC) products and services and is accountable for their alignment with the strategic goals of the company, as well as clients’ stated and anticipated business priorities. This position defines requirements for new and enhanced products, develops and maintains the product roadmap, and works in as a liaison between customers, IT and Implementation on all product related initiatives. As a leader, the Director contributes to the growth of NCC.

JOB RESPONSIBILITIES:

  1. Develop and maintain a product vision for the entirety of Nelnet Campus Commerce (NCC).

  2. Manage, maintain and carry out the Product Roadmap.

  3. Manage product lifecycle from concept to end-of-life activities.

  4. Conduct market research, trend-spotting and strategic planning activities, including: gathering and analyzing intelligence on competitors’ products and services; collaborating internally and externally (with clients) to develop, champion and extend a product and service vision; and articulate plans for achieving the vision.

  5. Identify strategic product opportunities and drive definition of next generation products based on in-depth knowledge of the needs within the marketplace and extensive direct customer interaction.

  6. Conduct in-depth market, industry and competitive analysis as it relates to product positioning.

  7. Manage our Product Client Advisory Board.

  8. Participate in and provide support for all pricing related decisions.

  9. Directly manage Product Owners and Product Managers for NCC whose responsibilities encompass the product/service development, implementation and management of the entire lifecycle.

  10. Collaborate with Business Analysts, Developers, QA Team, Project Managers, Technical Support, and Release Management to ensure technical specifications are achieved when bringing a product/service or enhancement to market.

  11. Provide support to the Sales, Operations and Implementation teams as new and enhanced products/services are delivered to the market.

  12. Build and maintain status as a cross-functional leader, internally and externally evangelizing products/services in the portfolio.

  13. Manage annual budget for department.

EDUCATION:

Bachelor’s Degree in a business related field or equivalent experience.

EXPERIENCE:

  1. Minimum of 5 years of direct Higher Education experience, preferably coming from a college or university position.

  2. Experience with emerging technologies and technology trends.

  3. Experience with managing product team members and executing a strategic plan around SaaS based product offerings.

  4. Experience with payment processing, banking and finance is preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Team player with strong leadership, motivational and organizational skills.

  2. Effective skills in forecasting, monitoring and adjusting staffing requirements.

  3. Ability to lead meetings and committees within NBS and Nelnet.

  4. Customer focused, results driven self-starter.

  5. Strong written and oral communication skills.

  6. Ability to identify and articulate go-forward product vision for company expansion and growth.

  7. Excellent prioritization skills with the ability to and manage multiple concurrent projects.

  8. Knowledgeable in the preparation of reports pertinent to area of responsibility with the ability to effectively deliver presentations as needed.

  9. Proven skills in handling stressful situations and meeting deadlines.

  10. Analytical with strong problem solving skills.

  11. High degree of proficiency with computer applications (primarily MS Office products).

  12. Flexibility to adapt quickly to new situations, programs, and services.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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