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Museum of Science Director, Product Management, CRM in Boston, Massachusetts

Director, Product Management, CRM

  • 30-Aug-2022 to Until Filled (EST)

  • Digital Division

  • Boston, MA, USA

  • 110000-120000 per year

  • Grant-Funded, Full Time

Director of Product Management, CRM

Museum of Science, Boston

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


The Director of Product Management for the CRM Ecosystem will help to shape the core product used across various functions of the Museum of Science. The CRM ecosystem will be inclusive of four main pillars:

• The people/end users of the tools and services

• The process and workflows to support agile and efficient work

• The infrastructure components that make up the CRM Ecosystem (ex: platforms, data exchanges, services, and integrations)

• The audience that will benefit from experiences supported by this critical piece of our technology infrastructure.

The Director of Product Management will work with the marketing, finance, digital, education, development, and other groups to align the strategy and roadmap for the CRM Ecosystem. They will work with core stakeholders across these departments to position the Museum to best use the technology to deeply engage our audience.


  • # of Staff: 0

  • # of Tools / Services Managed: 2

  • Budget Responsibility: Yes


This position is full-time, 40 hours a week, Monday - Friday


Head of Digital Audience


  • Bachelor's of Science or Arts degree

  • 5 or more years of product management, product development, or technology experience.

  • Experience developing large, complex infrastructure / data products

  • Experience managing large-scale, multi-faceted projects

  • Experience with project management tools

  • Experience managing and leading teams and vendors

  • Experience creating and managing project budgets

  • Experience leading with a cross-functional team and managing stakeholders

  • Demonstrated ability to provide detail-oriented written communication

  • Deep understanding of tools and services that are part of the CRM Ecosystem as defined above

  • A track record of innovating on behalf of customers and developing new products

  • Hands-on experience working with Salesforce suite of products and services, including core Sales Marketing Cloud


Exempt (Salaried). $110,000 - $120,000 annually


Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.