Chewy Director, Product – Connected Care in Boston, Massachusetts
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on redefining how vets and pet parents care for their pets, and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
As part of this mission, the Chewy Health Services team is hiring a Director, Product – Connected Care in our Bellevue, WA offices to help us build a suite of services that enable a seamless omnichannel customer experience for pet parents to engage with their vet across the full lifecycle of care. This position is a rare opportunity to get in on the ground floor of a team that seeks to reinvent how care is delivered in the pet health industry, and work in one of the most dynamic and innovative teams at Chewy.
This leader will own defining, implementing, and managing the product strategy, feature set & multi-year roadmap for how customers engage with their veterinary clinics across all channels and touchpoints, including how they schedule appointments, interact with veterinarians and staff in the clinics, pay for services and get the medications and post-appointment support they need to manage their pet’s health after their visit. The Director, Product – Connected Care will be a team leader and mentor in a high-paced environment demanding clear and effective leadership.
What You’ll Do:
Develop the vision, strategy, and roadmaps for the Connected Care experience
Be the expert in the needs and value drivers of pet parents seeking care for their pets, as well as the needs and value drivers of the veterinarian and their staff who work in veterinary clinics; Triangulate those insights, with product usage data, industry/consumer trends and competitive insights to build, optimize and scale a differentiated connected care experience for pet parents.
Guide the development of product and solution requirements, working backward from the customer.
Lead cross-functionally with teams of UX designers, engineers, TPMs, analysts, and marketers to deliver projects on your roadmap while cultivating and maintaining a positive, inclusive, and upbeat culture that brings out the best in people
Identify, size, and shape new opportunities to solve problems for vets and pet parents, and influence investment choices that will provide long-term innovation in the space
Lead and develop a world-class team of product leaders and product managers; Partner with recruiting to drive to identify and close top talent
Communicate product strategy and status to key stakeholders across Chewy
What You’ll Need:
BA/BS degree in Finance, Computer Science, Business, Engineering, or a similar discipline
10+ years of overall experience; 8+ years in product management in an engineering or business capacity
4+ years leading product or engineering teams; experience leading leaders
Demonstrated ability to conceptualize, develop, and deliver “V1” products or services from scratch, then iterate, optimize and scale them quickly
Demonstrated success building and scaling omni-channel user experiences in a retail, healthcare, hospitality or consumer services business.
Demonstrated expertise in mobile technologies and platforms; demonstrated success in launching and managing “mobile first” experiences
Track record of building high-performing product or engineering teams, including hiring, developing, and retaining both managers and individuals
Proven track record of managing and executing large projects from start to finish, including project management, data gathering, identifying and mitigating development and implementation risks, problem-solving, and communicating recommendations
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Strong written and verbal communication skills, a strong sense of ownership, urgency and drive
Demonstrated success in building a culture of experimentation, learning, and innovation
Inspirational leadership skills and entrepreneurial spirit
Bonus if you:
Experience with launching new technology products/services to veterinary clinics OR medical practices
Strong understanding of the overall pet care industry and recent trends
In-depth experience and understanding of the veterinary profession in the US
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.