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CODAMETRIX Director of Account Management in Boston, Massachusetts

Director of Account Management

CodaMetrix is using Artificial Intelligence (AI) to solve some of healthcare’s biggest challenges. The company was formed by Mass General Brigham (MGB) to help commercialize and build upon internally developed and highly utilized AI-based applications.

CodaMetrix is led by proven entrepreneurs, technology and healthcare veterans, whose vision is to create a highly desirable atmosphere for technical talent to flourish and develop innovative, significant, reliable, and broadly utilized solutions.

Job Description  

Join CodaMetrix, a leader in AI-driven solutions in healthcare, as an Executive Account Manager. In this role, you will be instrumental in driving revenue growth and retention by managing and expanding our high-value customer relationships. You will be a key figure in developing strategic account plans in collaboration with our sales team and clients, leveraging our analytics-based insights.


  • Develop and maintain strategic relationships with high-value clients, ensuring customer satisfaction and retention.

  • Collaborate closely with the Sales/Business Development team for effective client transition and account planning.

  • Identify and pursue opportunities for revenue expansion within existing accounts.

  • Act as a trusted advisor to clients, providing data-driven insights and solutions to complex business problems.

  • Monitor client account activity, performance, and health, and prepare detailed reports and presentations.

  • Lead optimization efforts to meet clients goals for quality, eligibility and automation

  • Work cross-functionally with various teams to understand and communicate complex technologies and processes relevant to client needs.


  • Minimum of 5 years in account management, with a focus on strategic client relationship and revenue growth.

  • At least 3 years of experience in healthcare managing large accounts.

  • Proven ability to manage high-value customer relationships in a fast-paced environment.

  • Strong analytical skills with the ability to present data and insights effectively.

  • Intellectual curiosity combined with critical thinking skills.

  • Comfortable in a dynamic startup environment and working with remote teams.

    Beneficial Experience  

  • Understanding of complex machine learning and artificial intelligence technologies

  • Experience working at a fast-paced startup

    Full-Time Employee Benefits

    Learn more about how we take care of our team.

  • Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance.

  • Retirement: CMX offers a 401(k) plan that eligible employees can contribute to one month after their first day.

  • Life: We offer employer-paid life insurance and short-term and long-term disability insurance.

  • Flexibility: We have an unlimited PTO policy so you can take the time you need to relax and rejuvenate.

  • Learning: All new hires complete our 7-week Fellowship program to learn about each of our departments.

  • Development: We provide annual performance evaluations and outline a clear path for promotions.

  • Engagement: We host recurring events like Meditation Mondays, CMX Connections and Socials.

  • Recognition: We recognize quarterly You've Been Awesome winners and celebrate our team's service milestones.

    Background Check

    All candidates will be required to complete a background check upon acceptance of a job offer.

    Equal Employment Opportunity

    Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.

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