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Mastercard Director, Loyalty & Personalization Services Business Development in Boston, Massachusetts

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Loyalty & Personalization Services Business Development

We are looking for a truly exceptional strategic sales professional to continue building out our Loyalty & Personalization Services practice in North America. Our Practice is one of the fastest-growing businesses within Mastercard and we are looking for someone to fuel our growth in North America by continuing to drive Business Development in the region. In this role, you will work closely with clients to determine what consulting services are best suited to help them achieve their ambitions to drive customer loyalty for their brands. This entrepreneurial role is a great opportunity to start up and shape the direction of our North America practice.


•Drive growth: Establish and grow our business in North America identifying and developing new client relationships, and growing our existing relationships

•Provide expertise: Develop a deep understanding of our loyalty consulting services as well as broader industry trends to tailor our services to match client needs

•Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted partner who can be relied upon to deliver sound advice throughout the sales process and during project delivery. This is a unique role where you will balance both Sales and relationship management responsibilities during the delivery of select engagements

•Collaborate effectively: Work in close collaboration with our partners in Sales, Delivery, and Product to ensure we are bringing the best of Mastercard to our clients

•Reporting: Leverage data to develop and build out the view for regional practice performance


•Experience in loyalty, CRM, digital marketing, and/or personalization at an established brand and/or top consulting firm

•Consultative selling experience within retail, travel, hospitality industry is consider a strong asset

•Strong executive presence with experience engaging Fortune 1000 executives

•Ability to break down and communicate complex ideas in dynamic situations

•History of navigating ambiguity in an unstructured, high-growth environment

•Understands and can speak to the interaction between business and technology

•High level of entrepreneurship, creativity, ownership, and business acumen

Purchase Salary Range: $161,000 -$250,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.