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Change Healthcare Director, Developer Experience  (API / Data) in Boston, Massachusetts

Director, Developer Experience

Location:  Remote  

Job Description

As Director, Developer Experience , you will work with a cross-functional team including strategy, platform and business product managers, marketing, and sales to develop and execute strategies that drive the engagement, use and growth of the Change Healthcare APIs and our Developer Experience . 

As a critical leader and collaborator, you will drive and execute the strategy for and implementation of many large-scale, cross-functional business, technology, and growth initiatives aimed at making the Change Healthcare Developer Experience the preeminent destination for Healthcare Developers . Whether it be finding new ways of engaging our users, creating a developer program, packaging and bundling products to build new offerings, building trust within our signup and enrollment flow, or improving new user onboarding & education, you will have the opportunity to impact our business on a global scale. This role is ideal for someone who enjoys taking ownership and building features at all levels of the stack and requires a mix of analytical horsepower, relentless execution, and well-honed user judgment.  You will learn to think holistically about a portfolio of products and the business deeply to set the right long-term direction across teams and partners.

This is a player-coach role – you will need to be hands-on at the beginning and build up a team over time.

Responsibilities

  • Drive a critical company-level vision, strategy, and roadmap to accelerate how developers and buyers discover, try, buy , and use Change Healthcare’s API products using high quality, self-serv ice experiences

  • Evangelize the API first model and collaborate across teams to drive Change Healthcare’s API vision, both internally to developers and externally to the broader healthcare ecosystem

  • Identify, prioritize, and execute on solutions to key problem spaces & opportunities by leveraging your product expertise and analytical insights and working cross-functionally with strategy, product, engineering, design, analytics, and sales teams

  • Engage and cultivate relationships with product and platform partners to influence shared cross-team directions and manage risks or trade-offs.

  • Coordinate and manage tradeoffs between engineering and design to ensure timely releases while delivering impactful results to support business growth

  • Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.

  • Define, understand, and improve key growth funnels, viral flywheels, and metrics.

  • Author content (blogs, whitepapers, webinars) and present at relevant developer, industry, and technology forums

    Qualifications

  • 8-10 years product management experience defining, delivering , and growing highly successful API-enabled products in B2B or consumer tech; involved in end-to-end product process from conceptualizing, building, shipping, and scaling products

  • Previous experience creating and growing API and developer programs

  • Comfortable owning goals and metrics

  • Experience with engaging multiple user/buyer personas across eCommerce/engagement channels

  • Strong user experience sensibilities and familiarity with platform UI best practices.

  • Strong use of analytics, user research, and business cases to drive decisions and improve products.

  • Ability to operate under tight deadlines while maintaining multiple projects.

  • Experienced in planning work for assigned workstreams.

  • Experience in iterative product development building consumer-facing experiences, back-end processing, reporting and analytics, and machine learning. Full-stack software delivery experiences are a plus!

    You are:

  • Entrepreneurial .  You have a demonstrated ability to achieve goals in an innovative and fast-paced environment while building extensible and scalable solutions. You can turn ambiguous problems and big ideas into a roadmap of features, experiments, and research with minimal guidance.

  • Holistic:  You are as comfortable whiteboarding a completely new experience as you are optimizing an existing flow alone or with a cross- functional  team

  • Collaborative : you facilitate consensus and listen well but also drive hard decisions. You set an aggressive pace.  push the pace. You take the blame and pass the praise. People love working with you.

  • Communicative : you excel at communicating with the team, partners, and executives with clarity, salience, and urgency.

  • Data-driven:  Passionate about using metrics and data to make decisions and drive results.

    How much should I expect to travel?

    This role can be located anywhere in the US and can be 100% remote. Occasional travel to meet with team members, attend/present at conferences will be required

    #li-remote

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    COVID Vaccination Requirements

    We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

    Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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