Black & Veatch Digital Services Portfolio Manager in Boston, Massachusetts
Digital Services Portfolio Manager
We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.
Company : Black & Veatch Corporation
Req Id : 46204
Job Title : Digital Services Portfolio Manager
Location : USVRTL
Business Unit Sector : COR-CORP-CIO
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Project Only Hire : No
Visa Sponsorship Available: No
We are seeking an outcomes-oriented leader who is passionate about establishing and driving a service-oriented culture and orchestrating digital technology solutions liaising between business, IT and service delivery partners. The successful candidate will have proven experience in driving transformational culture change at a global scale. He/She will also have a strong understanding of the latest trends, methods and techniques around operationalizing a services culture, transformation of business processes in conjunction with business leaders to drive efficiencies and be able to build effective service portfolio delivery strategies aligned with the enterprise objectives and performance goals.
“Digital Services Portfolio Manager” will be a critical role within our Digital Transformation office and will be responsible for achieving business operational efficiencies by defining and leveraging optimization strategies across the business process value chains for time and cost, application rationalization/optimization and data management service areas. This role will be guided by our fundamental principles of Automation, Reuse and Instrumentation.
He/she will be accountable for setup, adoption, acceleration and growth of the Digital Services Portfolio functions interacting across all business units and corporate functions. Key component of the role will be to strategically partner with designated business unit stakeholders, digital transformation leadership, IT stakeholders and external IT partners to drive the Service-Oriented culture, intake and delivery processes for major business process design/re-design/transformation initiatives, portfolio governance and to establish metrics for value realization, benefit tracking in conjunction with the business unit stakeholders.
Formalize the Digital Services Portfolio discipline in alignment with the enterprise goals and objectives around efficiency, optimization and standardization.
Create detailed Digital Services Portfolio strategies (charter, technology stack, roadmap, business outcomes, stakeholders mgmt., outcomes, KPIs, key milestones, financial models, operating models, etc.) to guide the industrialization and consumption of the services by internal and external stakeholders.
Engage with the business unit leaders and key stakeholders to assess and map out business processes by business units, defining services across those business process areas and developing roadmaps for implementation of associated services aligned with enterprise goals of optimization, reuse and instrumentation.
Lead efforts to build a robust technology and application architecture for various strategic initiatives involving transformation and solutioning around technology enablement/enhancement and process improvement objectives.
Engage with the business and digital operations stakeholders to assess the application landscape and develop plans for rationalization and standardization to optimize on operational costs.
Approve new business technology services or changes to existing services in conjunction with the operations stakeholders. • Review and continually enhance the digital service portfolio on a periodic basis to validate the service catalog in conjunction with key stakeholders.
Create governance frameworks for demand management of business technology services and collaborate with strategic partners to develop and implement the value on assessed demand from the business partners.
Inspire trust and confidence in business units through strategic and diplomatic handling of relationships with business and IT leaders with the goal of building, planning, assessing, and prioritizing service portfolio related initiatives. • Understand industry best practices and challenge the status quo to support continuous improvement.
Periodically report performance of the Digital Services Portfolio in accordance with the roadmap, outcomes and KPIs.
Guide team of leads, consultants, and vendor partners who get engaged for the design and development of the service solutions.
Build strategic internal and external partnerships to enable innovation, scale and speed
Provide direction to internal staff as well as IT strategic partners to ensure that the right delivery talent and model is in place to achieve goals.
Hold responsibility for staffing and budgeting projections, as well as, results against plan.
Continually define ways to increase internal business partner satisfaction and deepen relationships with partnering IT teams.
Effectively communicates and appropriately escalate relevant information to Digital Transformation governance team and leadership team.
Seeks to create constructive collaborative relationships between the Digital Services portfolio team, rest of the IT organization, Business Units and vendor partners
Responsible to ensure team members comply with applicable policies, procedures, and standards • Identify areas for internal improvement and develop plans for implementation.
Ensure compliance with all regulatory and security requirements
5+ years of (or equivalent) experience in strategizing, building business case, establishing, leading and scaling Digital services and solutioning.
5+ years of (or equivalent) experience in portfolio and program management to plan and execute Service design, service initiatives
5+ years of (or equivalent) functional knowledge of AEC / EPC industry as it pertains to business process, value chains and driving efficiencies through implementing technology solutions
Experience in resolving complex business, systems, change management and program delivery challenges
Creative and innovative thinker with strong collaborative leadership skills to work in partnership with people relations and senior leadership teams.
Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders.
Knowledge of Agile / DevSecOps and Waterfall methodologies with proven track record of successful program delivery
Knowledge of ITSM practices such as services definition, service transition, change, incident and problem management. Preferably with ITIL foundation.
Knowledge to build and manage IT- business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams
Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results
Cross-cultural sensitivity and fully understand and adopt values and leadership model in daily management work.
Experience in sizeable multinational corporations preferred. Ability to manage multiple regional projects effectively
Excellent knowledge on IT solutions, new technologies and understand technology trends
Good mix of technical/IT consulting and business background. Positive, collaborative and solution-oriented attitude
Ability to lead a team of employees, contractors & 3rd party partners working multiple initiatives
Strong English communication and inter-personal skills; ability to work effectively with global teams
Proven record of innovation and bringing to market ideas and capabilities
Proven record of establishing, accelerating and growing business technology services portfolio across an enterprise
Ability to translate business requirements into new ways of digitizing solutions
Proven record of taking an idea, proving / testing out the idea, and deploying the idea to real business scenarios
Ability to explain technical problems in simple terms
Ability to move fast, fail and pivot quickly, be decisive
Ability to work in a matrix environment with multiple business and IT groups
Problem-solving skills – ability to navigate technology and organizational issues to complete project tasks
Willingness to meet challenges, hardworking & able to work under pressure
Education: Bachelor’s degree in Computer Science, Engineering, Business Management or comparable field
Experience: At least 8 years of management experience • At least 5 years of business partnership experience with exposure to senior management
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Work Environment/Physical Demands
ITS: Information Technology Service
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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.
Our comprehensive benefits portfolio is a key component of this commitment and offers and array of health care benefits including but not limited to medical, dental and vision insurances along with life insuranceand a robust wellness program.
To support a healthy work-life balance, we offer paid vacation and holiday time after the eligibility period has been met.
A variety of additional benefits are available to our professionals, including a company matched 401k plan, vendor discounts, AD&D insurance, pre-taxed accounts, voluntary legal plan, identity theft and credit monitoring services,and the B&V Credit Union.
By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.
Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
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