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Humana Digital Product Strategy Advisor - PBM in Boston, Massachusetts


The Strategy Advancement Advisor provides strategic planning support for Humana's Pharmacy Benefits Management (PBM) business by using digital expertise, consumer insights, and technical knowledge to identify new opportunities and solve complex problems.


The Strategy Advancement Advisor leads digital experience strategy for our PBM business by understanding consumer journeys, identifying issues and opportunities, and working with research, design, content, and product teams to develop solutions that meet user needs.

  • Works closely with organizational leaders to provide digital thought leadership and consulting to optimize existing or develop new digital product capabilities based on tradeoffs among cost, speed, customer needs, strategy and business impact

  • Illustrates the organization's vision and plans that communicate the ongoing business case for continued investment in digital

  • Leads initiatives to analyze complex business problems and issues using data from internal and external sources

  • Interacts with leaders to keep abreast of objectives as well as peers to interpret information and improve cross-functional processes and programs

  • Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision

The successful candidate will be self-directed, highly-engaged, able to navigate through ambiguity and have demonstrated expertise in digital strategy development & execution to support multi-functional, cross collaborative efforts essential to improving digital member experience and supporting strategic goals. This will require being a consumer advocate who longs to understand their journey and takes responsibility to enhance their experience.

Required Qualifications

  • Bachelor's Degree

  • 5+ years of digital strategy and/or product management experience delivering large complex programs

  • 5+ years of experience working closely with experience designers, engineers in custom product development, systems integration, and/or software development

  • Strong communication skills to support building and maintaining strong relationships with key business stakeholders

  • Demonstrated ability to develop a strategic vision and bridge that with the tactical delivery & drive consensus accordingly

  • Comfortable juggling multiple priorities and making recommendations/decisions with imperfect information

  • Ability to leverage data and formulate it to make decisions & drive actionable insights

  • Possess a blend of business and technical savvy that includes a big-picture vision and the drive to make the vision a reality

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Scheduled Weekly Hours