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PwC Digital Commerce Marketplace, Director in Boston, Massachusetts

Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

A career in our Customer Marketing practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team helps clients take advantage of the most important digital trends and tools to integrate sales, service, and operations in a way that leads to measurable business results. As part of our team, you’ll help clients develop marketing strategies and operating models, portfolio and brand management, and improve their channel strategies.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Support team to disrupt, improve and evolve ways of working when necessary.

  • Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

  • Identify gaps in the market and spot opportunities to create value propositions.

  • Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

  • Create an environment where people and technology thrive together to accomplish more than they could apart.

  • I promote and encourage others to value difference when working in diverse teams.

  • Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

  • Influence and facilitate the creation of long-term relationships which add value to the firm.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

8 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates proven industry knowledge and marketplace consulting expertise transforming clients’ digital commerce capabilities to grow revenue, enter new markets, enhance customer experience, and reduce cost to serve.

Demonstrates thought-leader level abilities and proven record of success directing efforts including:

  • Possessing strategic thinking and visioning, leadership and solution development across technologies & programs based on business needs, technology enablement, and data & analytical insights;

  • Identifying new marketplace opportunities and lead digital marketplace platform strategy, solutioning, design and architecture for enterprise clients;

  • Demonstrating proven thought leader-level abilities and success with directing teams, identifying and addressing client needs, preparing and presenting complex written and verbal materials, and defining strategies;

  • Demonstrating proven and demonstrated current knowledge in emerging technologies and industry market trends;

  • Building operating models that break down internal silos to support clients’ sales channels and deliver seamless customer experiences;

  • Defining B2B and B2C digital marketplace strategies, goals and objectives in support of client ecommerce businesses;

  • Leveraging extensive knowledge and analysis of data to support marketplace solutions;

  • Assessing client digital commerce capabilities, operating model, and organizational process;

  • Directing with cross-functional teams (marketing, UX designers, IT teams) to develop optimal customer experience solutions; and,

  • Leading the execution of digital commerce strategy, operations, or technical projects, including digital marketplace platforms and tools.

Demonstrates thought leader expertise and proven success managing marketing operations to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.

Demonstrates proven extensive ability and success collaborating with leadership and business sectors to drive revenue into existing client bases, including the following:

  • Partnering with change consulting partners, technology consulting and others to deliver full lifecycle projects across multi-industry client bases;

  • Building and sustaining extensive client relationships using networking, negotiation and persuasion skills to identify and sell potential new marketing opportunities valued at $2-4 million range annually; and,

  • Possessing prior consulting firm experience at the Director or equivalent level.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: