Massachusetts Creative Jobs

Position Summary:

The DEV Operations Architect is responsible for defining the standards, protocols, procedures, tools, and resources required to manage the on-going operations and support of the new Financials solution. This role involves collaboration with a diverse team, including the System Integrator (SI) and product vendor, The focus will be particularly on the SaaS software procured for this engagement. The Dev Operations Architect will make recommendations based on the SI and product vendor’s maintenance and support standards and procedures, best practices and Commonwealth business needs to formulate an organizational structure as well as standards that the Commonwealth will implement post go live to maintain the new solution.

Responsibilities:

• Defining Job cycles supporting nightly, daily, weekend, quarterly, and annual requirements.

• Assisting in management of end user security.

• Monitoring SI and product vendor data security protocols, audits, and mitigation of identified issues.

• Determining the timing and procedures for adopting a software upgrade.

• Monitoring Service Level Agreement (SLA) metrics for software and support/maintenance services.

• Designing and implementing a cross-system monitoring solution, including Cloud SaaS vendor, legacy on-premises vendor solutions, EOTSS responsible services, and other tasks that support the management of the end state business solution.

• Managing on-going and new configuration tasks.

• Monitoring the performance of the infrastructure hosting the software.

• Overseeing typical operational support tasks such as data backups, application and network performance monitoring and tuning, and load balancing, etc.

The Dev Operations Architect will also make recommendations regarding:

• LAN/WAN hardware, software and Internet/intranet/Extranet integration and linkage.

• Other products that may be needed to enhance or improve network hardware, software, and telecommunications in support of BEST implementation and on-going support.

• Software performance standards, policies, and procedures.

• On-going systems training for system administrators and operational support staff.

• Protocols and tools to troubleshoot the system to maintain operational integrity and security.

• Coordination of efforts with the SI and product vendor for upgrades and routine maintenance.

• Establishment of an ERP Center of Excellence with recommended staffing levels for on-going training of support and user staff, implementation and maintenance of automated testing tools and protocols, promulgation of standards and procedures for future ERP module implementations, procedures for working with agencies that are interested in rolling out new ERP modules, etc.

Required Skills:

• Experience with system administration and monitoring for various application platforms particularly SaaS delivery models.

• Ability to perform root-cause analysis and work with other administrators or integration developers to drive resolution.

• Knowledge of JavaScript, CORBA, PPTP, and groupware products.

• Experience with all phases of testing including unit, system, integration, parallel and user acceptance.

• Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.

• Demonstrated ability to learn about technologies quickly.

• Experience in DevOps within an Agile environment.

Preferred Qualifications:

• Experience with Software as a Service cloud implementations particularly those in which legacy on premise applications have been migrated to cloud delivery options.

• Experience in generation of operational materials, including but not limited to operational procedures, operational processes, third party operational oversight, support ticket / ticketing processes, data flow diagrams, sequence diagrams, and network and security diagrams.

• Experience in transforming operational team from traditional / legacy environment to agile DevOps approach.

Minimum Entrance Requirements:

• Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.

• Minimum of three years of implementation experience in one or more of the following disciplines: data integration across platforms, application development, application programming interfaces (APIs), database management and administration, systems administration, and operations.

• Minimum of three years of experience in an operations leadership or architecture role.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.