Santander Bank, NA Development Manager in Boston, Massachusetts

Development Manager - 1805433

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Description

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Development Manager works for the Sales and Service Strategy team under the direct supervision of the Director of Sales and Service implementation. AS part of the team, this role will assist in the implementation of the sales and service strategy to the retail environment to support the goals of the business. They will be responsible for creating the project plans, content, processes, routines, skill-builders, communications, etc to support business priorities.

Responsibilities

  • Create project plans for field initiatives around customer experience, sales process and service delivery.

  • Responsible for developing tools and resources to support the execution of Santander Coaching

  • Create content for monthly Jump Starts, skill-builders and Santander Performance Practice modules (SPP).Responsible for communication and implementation of key initiatives across all Lines of Business

  • Responsible for launch and ongoing management of major strategic initiatives

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Qualifications

  • Education: Bachelors or Equivalent Experience

  • 3-5 years of previous retail banking/financial experience

  • Between –1-3 Years Project Management experience

  • Ability to lead a project team to deliver (on time) project objectives

  • Ability to maintain a structured and targeted timeline for deliverable and communicate progress and deficits effectively

  • Excellent writing and verbal skills.

  • Strong knowledge of power point and presentation skills

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Retail Products
Primary Location : Massachusetts-BOSTON

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Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Aug 21, 2018, 1:15:50 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO