Bank of America Design Program Manager in Boston, Massachusetts

Job Description:

Design Program Manager, Bank of America Experience Design

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a design program manager you will

Define and execute operational and process strategies to ensure the Experience Design organization provides the highest possible value. Be responsible for defining, executing, and managing the overall XD operational strategy and design processes. Manage relationships with stakeholders across Digital Banking and partner lines of business to continually improve processes and ensure timely delivery of strategic initiatives. Ensure XD work gets done on schedule, acting as XD project lead on strategic initiatives. Collaborate with XD leaders and partner organizations to optimize resource deployment across the entire portfolio. Produce regular portfolio status reporting. Assists XD leads with resource management, contractor funding, and demand/supply reporting to make the case for incremental resources, as needed. Facilitate continuous E2E process improvement and streamlining of routines to allow greater productivity and integration of the XD team across the enterprise. Aggressively seek out any and all issues blocking the XD organization from providing the highest possible value. Proactively collaborates across all organizations to find creative solutions.

You’re a person who (required skills)

  • 5+ years of project/process management or business experience

  • Bachelor’s degree in business, IT, Design, or related digital or business process-related field

  • Strong process knowledge including User-Centered Design, Design Sprints, Agile, Waterfall and other process methodologies used in the digital environment

  • Knowledgeable and practiced at multi-channel industry standards and best practices

  • Working knowledge of software used by designers and project managers

And you are a person who:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus onachievingresults

  • Collaborates effectively to get things done, building and nurturing strong relationships

  • Is exceptional at problem-solving, issue resolution and time management

  • Demonstrates strong listening, communication and presentation skills

  • Is a continuous learner who adapts quickly and positively to change

  • Embraces the opportunity to work side by side with other designers and partners in a studio context (not remote)

  • Is available to travel up to 20% of time, and is able to work weekends and/or extended hours as needed

You’ll be better prepared if you have (desired skills)

  • Master’s degree with compensating experience

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 08/21/2018

Location :

San Francisco, CA, 315 MONTGOMERY ST (CA5704),

Boston, MA, 225 FRANKLIN ST (MA1225),


  • United States

Travel : Yes, 20% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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