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Cecelia Health Customer Success Manager in Boston, Massachusetts

Customer Success Manager

Do you have experience optimizing programs for healthcare customers and want to play a strategic role in the ongoing relationship?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt and change direction quickly?

Do you share our passion for transforming the lives of patients living with diabetes and other chronic conditions and enabling positive change within healthcare?

If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.

Who We Are:

Cecelia health is a high-growth, venture-backed health tech company based in New York City. The company partners with pharmaceutical & device companies, payers and ACOs to deliver personalized, technology-based coaching to improve treatment adherence and health outcomes for people living with diabetes and other chronic conditions. The company is a high-energy, results-oriented workplace that believes our success, as well as the success of our customers and patients, relies primarily on a fantastic team with the passion, drive, and skills to change the face of chronic condition management.

What You'll Do:

Cecelia Health seeks to hire a Customer Success Manager reporting to our Vice President of Customer Success. The Customer Success Manager will work from home and on occasion from the company’s midtown location in New York City. The Customer Success Manager is a key member of our team with responsibility for the on-going success, satisfaction, and growth of the customer

Primary Responsibilities:

  • Work directly with a portfolio of customers to define success and help them drive significant value out of using the solution

  • Develop a deep understanding of customer needs, use cases, and objectives to ensure that our customers goals are met

  • Develop strategic road mapping and change management plans to assist customers in driving user adoption

  • Build and maintain strong customer relationships

  • Serve as a point of escalation for key customer issues; ensure quick & accurate resolutions

  • Ensure high customer satisfaction and retention

  • Identifying new opportunities for customer growth

  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators

  • Use data and analytics to “tell the story” of how the Cecelia Health program is creating value.

  • Be able to manage multiple tasks while simultaneously requiring very little direction and/or oversight.

  • Support sales opportunities as a Cecelia Health subject matter

  • Identify and communicate future priorities for evolving our product roadmap.

    What You'll Bring To The Team:

  • Must have 3+ years of experience in customer success and/or management consulting in healthcar e

  • ​ Experience managing payer, pharma, med device, or self-insured employer client relationships

  • Skillful at building long term relationships with internal and external key senior stakeholders

  • Outgoing personality

  • Well organized, eye for details and collaborative

  • Ability to work in a dynamic, fast-paced environment

  • Ability to translate strategy into execution tactics

  • Proficiency in leading and facilitating executive meetings and workshops

  • BA/BS required

  • Background in Life Sciences preferred

    Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

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