RapidMiner Customer Success Manager in Boston, Massachusetts

RapidMiner Overview

RapidMiner builds software for real data science, fast and simple. We make data science teams more productive through a single platform that unifies data prep, machine learning, and model deployment. More than 200,000 users in over 150 countries use RapidMiner products to acquire more customers, reduce financial risk, and increase operational performance.

RapidMiner boasts a strong list of customers from across the globe in a broad spectrum of industries including leading pharmaceutical, media, manufacturing, and retail companies.

We are VC backed with headquarters in Boston, MA and have locations in Dortmund (Germany), London (UK), and Budapest (Hungary).

Job Description

Title: Customer Success Manager

Department: Customer Success

Hiring Office: RapidMiner, Inc., Boston, MA

Scope of Role

We are currently looking for a Customer Success Manager to join our team. You will be on the front lines and responsible for enablement, adoption and advocacy of RapidMiner within our customer base. An ideal candidate will be able to handle a large book of business and prioritize our strategic initiatives.

Major Responsibilities

  • As a Customer Success Manager, you will oversee onboarding and adoption of RapidMiner with our customers

  • Conduct Quarterly Business Reviews with Strategic Accounts

  • Game plan Strategic Accounts

  • Manage the customer onboarding process and consistently document success

  • Build Executive summaries of Success within a customer base

  • Understand customer goals and build a joint plan with the customer and manage internal resources to ensure goals are met

  • Manage the Renewal Process

  • Identify opportunities for Growth in Accounts

  • Work with our Data Science team to strengthen relationships with our end users

  • Work with our Product team to foster a strong loop between Customer Feedback and Product Development

Requirements

Required Skills

  • Bachelor's Degree or higher

  • Ability to travel when necessary

  • 1-2 years’ experience in a Customer Success or Account Management Role, preferably in analytics

  • Customer Centric attitude

  • A strong Desire to learn and ability to learn

  • A strong sense of Urgency

  • Excellent Verbal and Written communication skills

  • Ability to quickly communicate customer feedback to the appropriate channels

  • Experience with Salesforce and CSM tools (Gainsight/Totango/CustomerSuccessBox)

Benefits

RapidMiner offers highly competitive salaries, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

RapidMiner is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

RapidMiner does not accept unsolicited agency resumes and will not pay fees to any third-party agency or firm that does not have a signed agreement with RapidMiner.