WordStream Customer Success Internship in Boston, Massachusetts

The Customer Success Intern will be responsible for supporting the Customer Success team through answering phone calls, chats, running group webinars, as well as general Customer Success activities that support our customers. The intern in this position needs to be able to work with many different kinds of people and be able to adapt to a lot of different situations.

INTERN WILL LEARN AND BE EXPOSED TO:

  • Real world knowledge of working with clients and managing accounts

  • Best practice knowledge as it pertains to managing AdWords, Bing and Facebook advertising campaigns

  • Hands on strategizing and planning

  • Participation in regular staff meetings

  • Learn pay-per-click advertising across AdWords and Bing as well as the basics of managing Facebook campaigns

  • Connecting with clients through email exchanges in an effort to ensure product usage and providing insights from their Customer Success Specialist

  • Helping to investigate and identify opportunities in an account

  • Performing internal tracking of training attendees as well as chat users when supporting these initiatives in an effort to keep all customer relationship management records up to date

A little about the job:

  • Learn pay-per-click advertising across AdWords and Bing as well as the basics of managing Facebook campaigns

  • Connecting with clients through email exchanges in an effort to ensure product usage and providing insights from their Customer Success Specialist

  • Helping to investigate and identify opportunities in an account

  • Performing internal tracking of training attendees as well as chat users when supporting these initiatives in an effort to keep all customer relationship management records up to date

Requirements

A little about you:

  • Junior and Senior marketing, advertising/PR, communications, telecommunications majors

  • Must be motivated, organized, and possess good communications skills

Benefits

SCHEDULE AND COMPENSATION

  • 10-15 hours per week around intern’s schedule during the academic year; up to 40 hours per week during the winter break or summer.

  • $12/hour