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Anaplan Customer Success Business Partner in Boston, Massachusetts

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

We are looking for a Customer Success Business Partner - Mid Atlantic, New England or Carolina locations are desired.

Your qualifications, your influence:

  • At least two years experience in a customer advocate or customer services role

  • Assess and understand your customer’s planning challenges and desired business objectives.

  • Develop and execute Customer Success plans that achieve customer’s goals while expanding the Anaplan footprint

  • Measure the results of implemented strategies to identify and articulate the value realized through the investment in Anaplan

  • Work closely with alliance partners, sales, and other Anaplan internal teams to become the customer’s trusted leader for their connected planning journey

  • Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving urgency and achieving measurable results

  • Analyze usage trends and KPIs to provide insight and guidance to the customer

  • Deliver on renewal and adoption targets

  • Advise customer on developing a Center of Excellent or similar governance structure for a business function

  • Build a culture of doing the right thing for our customers

Preferred skills:

  • Client facing experience in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions

  • Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization

  • Ability to conduct quantitative value and ROI analysis

  • Self-motivated, highly collaborative, creative, goal and growth-oriented

  • Experience managing technology implementations with enterprise planning platforms throughout the project lifecycle.

  • Experience leading and mentoring project team members on SteerCo and executive presentations and communications.

  • Understanding of Agile Project Management, change management methodology and business process reengineering for technology implementations

  • Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes

  • Familiarity with using Salesforce and Gainsight for customer success processes

Extras:

  • An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.

  • Market leading salaries combined with generous bonuses, equity, and comprehensive benefits.

  • Regular agile meetups, events, and hackathons (both attending and hosting!)

  • Flexible working, catered lunches, a fully stocked kitchen, and plenty of parties & events

  • A range of sports, health, and wellbeing initiatives

  • 3 days of paid leave every year to help support the charity or cause of your choice

This is a remote opportunity.

#LI-Remote

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

COVID-19

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation, and we appreciate your understanding and flexibility with any related changes to our interviewing process.

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