Bank of America Customer Segment Consultant - Consumer Investments Initiatives in Boston, Massachusetts
Customer Segment Consultant - Consumer Investments Initiatives
Pennington, New Jersey;Jacksonville, Florida; Lincoln, Rhode Island; Boston, Massachusetts; Charlotte, North Carolina; Chandler, Arizona
Lead strategic initiatives and cross-organizational projects that impact the Consumer Investments organization and /or enterprise. Initiatives span strategic direction, regulatory responses, client experience, associate experience, and platform capabilities. The role will be responsible for leading and managing multiple projects and priorities at the same time, including program design, analysis, deliverables, communications and deployment. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to lead and influence project teams without direct management. The role requires the ability to develop strong partnerships and coordination with business partners in Consumer Investments and across lines of business, including Small Business, Consumer Lending and GWIM.
Specific responsibilities will include:
Working with leadership to develop strategic direction and establish implementation plans for project execution
Develop program framework, establish and document processes, build and deliver readiness materials and communications and drive technology requirement
Conduct risk assessments and identify mitigations, coordinate and execute governance stakeholder reviews and approvals
Establish project management and execution routines and drive decision making with cross-functional team of partners, stakeholders and leaders
Represent the Consumer Investments line of business in discussions with business leaders and support partners
Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions
Mentor and support development of Customer Segment Consultant I team members
3+ years of program management experience
Business acumen with proven ability to leverage expertise with credibility and impact
Strong working knowledge of Consumer Investment processes, systems and platforms in either Home Office, Field or Digital channels
Leadership skills and proven experience leading projects with multiple stakeholders
Ability to develop and maintain strong relationships across the organization
Strong written and oral communication skills, including ability to influence partners and drive consensus
Exceptional proficiency with Microsoft PowerPoint, Excel and Office suite
Comfortable presenting to and interacting with leadership
Comfortable working in a fast-paced, collaborative environment
Strong working knowledge of CMC (CI instance of Salesforce), Siebel
Familiar with Consumer Investments, GWIM and/or Consumer Banking tools and processes
Familiar with Retirement & Personal Wealth Solutions (RPWS) solutions/processes
1st shift (United States of America)
Hours Per Week:
Manages People: No
Travel: Yes, 10% of the time
Talent Acquisition Contact:
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