Flexential Customer Marketing Manager in Boston, Massachusetts
An integral role in Flexential’s expanding marketing team, the Customer Marketing Manager position will ensure that the customer voice is a deeply integrated component of our go-to-market strategies, including external and internal content, market insights and sales enablement initiatives.
Reporting to the Vice-President of Solutions Marketing, this advocate of the end-to-end customer experience, will be familiar with the B2B enterprise technology buyers’ journey and work cross-functionality to support the optimization and maintenance of critical customer advocacy programs, with an emphasis on elevating the customer story in all aspects of marketing to strengthen awareness and pipeline generation for both direct and indirect channels.
Key Responsibilities and Essential Job Functions
Manage the Flexential customer logo program which consists or identifying and securing new and existing customers for participation in the overall customer advocacy program.
Ensure a high concentration of customer advocates within each of the key strategic solution areas within the Flexential product portfolio working directly with sales, pre-sales, operations and product management resources.
Create new and optimize existing customer recruitment content packages that articulate the end-user benefits of participating in Flexential’s customer advocacy program and own the use of customer stories in all marketing content.
Work directly with content marketing, field marketing and marketing communications to create customer-story centric content for external print, digital inbound and outbound, video, sales enablement and speaking opportunity use cases.
Support the annual Flexential Customer Advisory Council event through customer candidate nominations, event planning and content creation.
Bachelor’s Degree in marketing, business, communications, or a related field of study
5 - 6 years of experience in a customer-oriented role, including high quality external and internal content creation, including program management experience, within the B2B services space - preferably in the IT Services or Enterprise Software markets
Strong interpersonal, verbal communication and writing skills
Exceptional project management skills, detail orientation, problem solving ability and the will to win
The ability to develop and grow relationships with customers, sales and marketing counterparts
A demonstrated track record of accomplishment in a fast-paced environment, with the ability to manage multiple projects effectively
High level of proficiency in Microsoft Office software applications, creative, design and marketing automation software experience desired
Base Pay Range : Annualized salary range offered for this position is estimated to be $73,000-$88,000, however, the actual pay range depends each candidate’s experience, location and qualifications.
Variable Pay : Discretionary annual bonus, based on personal and company performance.
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long Term disability
Unlimited Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Rewards and Recognition Program
Benefits are subject to change at the Company’s discretion
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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