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Thermo Fisher Scientific Customer Engagement Manager, Supplier Diversity in Boston, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale. Join 80,000 colleagues who bring our Mission to life each day to enable our customers to make the world healthier, cleaner and safer. You’ll find the resources here to achieve your career goals and help take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

RSD North America and Emerging Markets, Portfolio Management - Pittsburgh, PA

How will you make an impact?

  • Be responsible for the customer experience - think and act in ways that put our customers first, give them seamless options at every touchpoint, and make them promoters of our products and services.

  • Build deep and strategic relationships CCG commercial leaders ensuring growth of revenue and profitability while exceeding the customer’s expectations every day.

  • Collaborate with Healthcare Market Division counterpart to build consistent customer experiences across CCG and cultivate an environment of continuous learning and development

What will you do?

  • Use Supplier Diversity strategic objectives to improve potential with 10-20, >$5M target customers

  • Partner with multiple functional areas to build 1-2 RFPs per month in excess of $2M per year

  • Engage with customers and suppliers to tackle problems, solve and deliver efficient financial and contractual results

  • Analyzes sophisticated business problems and issues using data from internal and external sources to provide insight to decision makers.

  • Identifies and interprets trends and patterns in datasets to locate influences.

  • Seek projects (as assigned) to develop an overall solution for the end user community. These projects will span beyond on the assigned territory and may expand beyond the division.

  • Act as the department representative to senior leadership when reporting out project results when serving as project lead.

  • May provide consultation to managers and lead cross functional teams to address business issues. For sophisticated projects, a second team member may be assigned. Would have to assume team lead to achieve critical metrics in a timely manner.

  • Independently make decisions, but also utilize available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources

  • Maintain a pipeline of opportunities targeting 5% share gain on base business per year. Work with suppliers in other divisions of Thermo Fisher Scientific for multi-year projects

  • Research industry activity to stay informed of new products/services and other general information of interest to customers incorporating this data in the business plan

  • Directly produce datasets and reports using system reporting tools.

  • Lead pricing within territory to improve profitability

  • Counsel customers of supply and price trends and assist in inventory control

How will you get here?

Education

  • Bachelor’s degree

Experience

  • 5+ years of demonstrated experience (sales, customer service, consulting) preferably in the research laboratory industry

  • Background in Supplier Diversity preferred; Understanding of Tier 1 and Tier 2 federal and state guidelines/definitions

Knowledge, Skills, Abilities

  • Excellent oral and written communication skills, ability to interact effectively with all levels of management and staff on all levels

  • Excellent project management skills. Ability to prioritize, manage time efficiently, and raise issues appropriately

  • Consistent record to quickly learn computer software applications and efficiently utilize Salesforce.com and MS Office suite of applications

  • Consistent record executing cross-functional projects, succeed in a matrix management environment and work independently

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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