Ryder System Customer Enablement Manager - REMOTE in Boston, Massachusetts
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Remote - work from home
The Manager of Customer Enablement will be responsible for supporting the launch of our tech platforms to our customers, and specifically working with our customers to make sure users are appropriately trained, utilizing the platform as intended, and ultimately satisfied with their experience. Responsible for assuming ownership of the customer once the platform has been delivered to the customer (i.e. initial training)
Develops strategy to ensure maximum usage of platform (i.e. engagement) as well as overall satisfaction with platform
Develops training strategy and is responsible for training of all users within the platform including initial onboarding as well as continuous training
Works to understand the customers operation and identify the personas within the organization that will benefit from the use of our tech platforms
Develops training materials and is responsible for keeping those materials up to date and evolving them to be best in class
Reporting on engagement of users, and utilizing data to improve overall satisfaction and usage of the platform
Work as a liaison to understand gaps with the platform and report back to product team
- Perform other duties as assigned
Skills and Abilities
Ability to train
Customer service oriented
Worked on technology platform (preferred)
Bachelor's degree required in Marketing, Operations, Customer Service, Business Management
Five (5) years or more experience with customer service, customer success, marketing and / or operations required
Three (3) years or more Transportation industry preferred
Job Category: Product Management
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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