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VMware Customer Community Operations Manager - Opportunity for Working Remotely in Boston, Massachusetts

The Elevator Pitch: Why will you enjoy this new opportunity?

The Business Operations Manager for the Tanzu Customer Advocacy programs position provides a unique opportunity to grow and perform in a highly strategic part of the Tanzu product marketing organization with direct sales pipeline influence. You will work closely with Customer Marketing, Product Marketing, VMware’s business units, and other key stakeholders to develop and manage programs within the community that drives digital transformation. In this role, you will run operational programs, projects, and processes to support Tanzu enterprise customers, through two distinguished programs, the Tanzu Vanguard superuser community, and the Tanzu User Groups. The team is growing and we are looking for a key member of the team to help us expand the growth and adoption of the Tanzu portfolio.

What are the performance outcomes over the first 6-12 months you will work toward completing?

We are searching for a business operation professional with experience in managing customer marketing programs and activities. Success in this role is defined as the following:

● Lead program operations for the Tanzu Vanguard, a 300+ superuser community for VMware’s most passionate cloud engineer customers Project managing multiple customer-driven marketing campaigns including: qualitative (surveys) and quantitative (1x1 interviews/focus group) research, tech video webinars, podcasts, blogs, and social media communication.

● Organize, plan, prepare, facilitate and promote weekly customer advocate meetings centered on VMware Tanzu products; Provide customer feedback from these meetings to help support VMware Tanzu product teams.

● Orchestrate efficient program development oftentimes presenting to stakeholder meetings, developing the documentation and communications plans for all cross-functional Vanguard projects.

● Plan and execute events for in-person and virtual trade shows.

● Lead and facilitate the Tanzu Customer user group program, a monthly virtual meeting, open to all VMware customers, where they can learn from each other and ultimately amplify Tanzu’s presence with user-driven content.

● Manage the Vanguard customer reference program and customer reward loyalty system.

● Partner with Product Marketing and Customer Marketing teams to leverage customers for external and internal activities.

● Manage a merchandising rewards fulfillment system to reward customers for their activities.

● Manage customer slack community channels.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

● Relationship-building at all levels of the organization to drive influence, consensus and to ensure optimal adoption of our programs and processes.

● Collaborate with stakeholders across VMware to build the stories that matter—breaking down complex concepts into simple and clear terms.

● Stay on top of multiple project threads and collaborate with different business units, marketing teams, and sales—and assertively prioritize.

● Be a self-starter - this position will require you to constantly prioritize to work on planning upcoming projects, meetings and initiatives, in order to meet the goals of the company.

● Lead research to drive thought leadership that fuels white papers, webinars, awareness, and a reputation for VMware as a thought leader and information resource.

● Drive content experiments to capture new opportunities

What is leadership like for this role? What is the structure and culture of the team like?

This role will report directly to the Head of Tanzu Customer Advocacy and be part of a small but growing team, which is part of a larger product marketing team that is globally geographically distributed. Our marketing is collaborative, agile, and constantly tuned to the needs of our customers and business.

Where is the role located?

This role is open to be fully remote and can be done anywhere in North America. If you live in Raleigh, North Carolina, or the surrounding area of the Raleigh VMware satellite office, then you will have the option to work from the office partly or fully if you wish to do so.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

● Employee Stock Purchase Plan

● Medical coverage, retirement, and parental leave plans for all family types

● Generous time off programs

● 40 hours of paid time to volunteer in your community

● Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

● Financial contributions to your ongoing development (conference participation, training, course work, etc.)

● Wellness reimbursement

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : Marketing

Subcategory: Product Marketing

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2022-01-12

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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