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Mondelez International Customer Category Manager - Albertsons in Boston, Massachusetts

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The CCM is a challenging role with the goal to achieve MDLZ annual and long range KPI’s to include: Sales, profit, and consumption within the assigned customers. Participate in the development and lead the implementation and coordination of strategic business plans; align with Brand and National strategies; drive consumption of MDLZ products; grow/maintain share; build brand equity.

All core and cross-functional team members work in concert to achieve the customer’s business strategy including customer penetration, marketing/sales program implementation, operations/promotion financial management and new product development plans and programs.

Job Responsibilities

  1. Build Mondelēz International business with the customer as measured by profitability achievement, share gains, volume targets, special programs, and new item introductions. Develop and cultivate effective, positive business relationships with key customer decision makers - penetrate all levels and key functions of the customer.

  2. Collaborates with Category Planners, Shopper Marketing, and Key Stakeholders to tailor Mondelēz International programs consistent with customer strategies through the development of Sale’s presentations to sell‐in new items, new distribution, merchandising events, etc. Create synergies in the Mondelez International portfolio of products to drive customer profitability and Mondelēz International revenue, consumption and share.

  3. Translates BU priorities into a comprehensive CMA for the planning period. Collaborates with Customer to ensure compliance and performance on agreed upon strategies / tactics.

  4. Proactively manages plan:

  • Translates priorities into actionable plans specific to category/customer.

  • Collaborates with the Customer, gaining alignment on plan and key supporting tactics.

  • Builds/delivers revenue, profit, and share by applying category management principles and business analytic best practices to identify key category drivers and implementing business recommendations to drive Mondelēz International & Customer growth.

  • Ensure accuracy of LE by updating C-Plan & TPM Customer Plans based on actual performance; targeting continuous improvement in forecasting and “Revenue Call”.

  • Leverages analytical support to understand customer/category implications of the information presented.

  • Recognizes opportunities to grow share / profitability with the customer.

  • Evaluates post event analytical support to determine profitability and ROI of trade funded events – determines areas for improvement and increased trade efficiencies.

  • Collaborates with the customer to continually refine future plans.

  • Manages effective trade funds spending within budget.

  • Develops effective and efficient merchandising that maximize ROI.

  • Ensures timely and efficient resolution to Customer deductions.

  • Reviews KPIs to determine necessary action steps to improve category profitability.

  • Leads the resolution of post audit deductions (with administrative support when appropriate).

  • Adheres to auditing policy and procedures.

  1. Manages communications with Supply Chain ensuring accurate, timely forecast and order management.

  2. Provides updates to management on competitive activity (Customer and in the Market), Customer specific strategy changes, key marketplace updates and other business Related activities.

  3. Conducts category analysis by utilizing current consumer and category insights and KPI Reports. Analyzes the category, the customer and the consumer information to make strategic business building decisions.

More about this role

  • 4 year degree preferred

  • 5-10 years CPG experience

  • Comfortable managing with ambiguity and working in a role where the scope will change over time based on business needs

  • Knows how to get things done both through formal channels and informal network

  • Understands Mondelez culture and cultures of external retail organizations / customers

  • Establishes partnerships with key internal support functions and stakeholders

  • Instills trust and credibility with customers in order to influence strategies and tactics

  • Understands origin and reasoning behind best practices; shares best practices across team

  • Competent presenting to internal and external senior leaders, can be trusted during challenging questioning

  • Experience driving success with a cross functional team

  • Strong, proactive communication skills

  • Customer focus, management planning

  • Capability/background in analytics and insights

  • Connection to external industry resources

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.