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Thermo Fisher Scientific Customer and Market Insights Analyst in Boston, Massachusetts

Job Title: Customer and Market Insights Analyst

Requisition ID: 175702BR

Location: Remote in USA

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

The Customer and Market Insights Analyst will manage insights studies across several Thermo Fisher Scientific Groups and Divisions. This person will utilize various information sources and research techniques to develop an in-depth understanding of markets, competitors, as well as customers’ perceptions, behaviors, and preferences across brands, products, and channels. The ideal candidate will be curious by nature and driven to discover impactful insights, delivering thoughtful recommendations through compelling presentations to ultimately influence business decisions and improve business value.

What will you do?

  • Plan, executive and analyze quantitative and qualitative voice of the customer (VOC) research studies utilizing a range of approaches to support brand, product, and channel marketing strategies.

  • Facilitate and moderate brainstorming and data synthesis sessions to produce insights that address key business issues.

  • Derive market insights, customer and competitor intelligence to advise all levels and business areas about market trends, business opportunities, and threats.

  • Transform research findings into meaningful insights and communicate recommendations across the organization to drive strategic decision making and mid- to long-range business planning.

  • Keep internal clients proactively informed on the progress of projects.

  • Maintain in-depth knowledge and understanding of different research methodologies, data analysis, and data visualization techniques.

  • Identify and investigate new research methods and data sources to continually improve the value of Insights to the organization.

How will you get here?


Bachelor’s degree in Psychology, Marketing, Market Research, or related fields required.


  • 1 to 3 years of hands-on experience in the design, execution, and analysis of qualitative and quantitative research studies requited – including brand positioning and product research, concept testing, value proposition development, usability assessment, and campaign testing.

  • Demonstrated expertise in integrating and translating information into high-value planning insights.

  • Proficiency in Microsoft Word, PowerPoint, and Excel.

  • Experience with SPSS or other statistical software.

  • Experience with advanced survey research tools such as Qualtrics or similar.


  • Experience in knowledge management and data visualization.

  • Professional exposure with Agile development practices such as Kanban and related tools such as Atlassian Jira or Microsoft Azure DevOps

Knowledge, Skills, Abilities

  • Highly driven, results-oriented, self-directed, and innovative problem solver who uses analytics skills coupled with customer and market research skills to drive business value quickly.

  • Proven track record of consistently producing insights that are well-written, providing solid business recommendations.

  • Proven ability to synthesize information and distill it into meaningful insights.

  • Solid organization, project management, time management, and planning skills.

  • Ability to quickly learn and adapt in a fast-paced, constantly evolving environment.

Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.