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Job Information, Inc Customer Adoption, Senior Manager in Boston, Massachusetts

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Job Category

Customer Success Group

Job Details

What you’ll be doing…

The Tableau CSG Transformation and Strategy team (T&S) is a newly built global team with a goal to design and incubate forward-thinking and dynamic solutions and teams across CSG. The connective tissue for many CSG T&S initiatives – and our overall approach to customer success – is Tableau Blueprint, a methodology for scaling analytics adoption across the enterprise. Tableau Blueprint provides prescriptive, repeatable guidance to help organizations define an analytics strategy, develop core capabilities, build a growing data culture, and accelerate business value from their analytics journey.

The Customer Adoption, Senior Manager, will support the evolution of Tableau Blueprint. This includes working closely with the Director, Tableau Blueprint to advise on shaping and strategy for customer adoption methodologies. You will also own execution for restructuring Tableau Blueprint into stages of maturity and integrating new best practices where appropriate. You will meet with customers to gain insight into analytics adoption barriers and proven success strategies. You will also collaborate with leaders across CSG, Product Management, and Marketing to make updates to Tableau Blueprint, influence product direction, and voice customer concerns.

Some of the things you’ll be doing include…

  • Demonstrate Tableau’s product vision, strategy, and roadmap to influence the evolution of Tableau Blueprint.

  • Restructure Tableau Blueprint into stages of notable achievements to simplify the analytics adoption journey.

  • Identify gaps in the CSG Product portfolio and partner with CSG Product Managers to update and develop new offerings.

  • Capture feedback from customers on analytics adoption barriers and proven success strategies.

  • Integrate new standard methodologies into Tableau Blueprint based on customer insights and guidance from CSG, Product Management, and Marketing.

  • Prioritize Tableau Blueprint changes based on anticipated business impact.

  • Ensure internal partners have transparency into the Tableau Blueprint roadmap.

Who are you…

  • Experienced. 7-10 years of experience with scaling the use of Tableau – or analytics, more generally – across an organization. You have developed and/or completed a methodology for success, spanning technical and people domains. You may have done this as part of an organization's Tableau (or analytics) Center of Excellence; or led this for IT or the business, collaborating with stakeholders across those lines. You are able to measure your impact.

  • Creative and Upbeat. Energy and passion are your hallmarks. You think out-of-the-box and wow people with your unique angles and quality work. You love the creative process.

  • Tech Savvy. Technical competence and ability to partner with Product Management to understand product capabilities and translate those into materials relevant to customers. Hands-on capability to create a range of resources, including templates, decks, Tableau workbooks, etc.

  • Project Manager. Proven project management experience. You have excellent organizational skills and can work independently with limited guidance, as well as collaborate successfully with other cross-functional teams.

  • Great Teammate. You work well with a team and a great collaborator and influencer. You know how to express your point of view while also valuing the contributions and opinions of others. You support your colleagues and are a key player in team wins.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.

For Colorado-based roles: Minimum annual salary of $121,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:



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