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Salesforce.com, Inc Customer Adoption, Senior Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

What you’ll be doing…

The Tableau CSG Transformation and Strategy team (T&S) is a newly built global team with a goal to design and incubate forward-thinking and dynamic solutions and teams across CSG. The connective tissue for many CSG T&S initiatives – and our overall approach to customer success – is Tableau Blueprint, a methodology for scaling analytics adoption across the enterprise. Tableau Blueprint provides prescriptive, repeatable guidance to help organizations define an analytics strategy, develop core capabilities, build a growing data culture, and accelerate business value from their analytics journey.

The Customer Adoption, Senior Manager, will support the evolution of Tableau Blueprint. This includes working closely with the Director, Tableau Blueprint to advise on shaping and strategy for customer adoption methodologies. You will also own execution for restructuring Tableau Blueprint into stages of maturity and integrating new best practices where appropriate. You will meet with customers to gain insight into analytics adoption barriers and proven success strategies. You will also collaborate with leaders across CSG, Product Management, and Marketing to make updates to Tableau Blueprint, influence product direction, and voice customer concerns.

Some of the things you’ll be doing include…

  • Demonstrate Tableau’s product vision, strategy, and roadmap to influence the evolution of Tableau Blueprint.

  • Restructure Tableau Blueprint into stages of notable achievements to simplify the analytics adoption journey.

  • Identify gaps in the CSG Product portfolio and partner with CSG Product Managers to update and develop new offerings.

  • Capture feedback from customers on analytics adoption barriers and proven success strategies.

  • Integrate new standard methodologies into Tableau Blueprint based on customer insights and guidance from CSG, Product Management, and Marketing.

  • Prioritize Tableau Blueprint changes based on anticipated business impact.

  • Ensure internal partners have transparency into the Tableau Blueprint roadmap.

Who are you…

  • Experienced. 7-10 years of experience with scaling the use of Tableau – or analytics, more generally – across an organization. You have developed and/or completed a methodology for success, spanning technical and people domains. You may have done this as part of an organization's Tableau (or analytics) Center of Excellence; or led this for IT or the business, collaborating with stakeholders across those lines. You are able to measure your impact.

  • Creative and Upbeat. Energy and passion are your hallmarks. You think out-of-the-box and wow people with your unique angles and quality work. You love the creative process.

  • Tech Savvy. Technical competence and ability to partner with Product Management to understand product capabilities and translate those into materials relevant to customers. Hands-on capability to create a range of resources, including templates, decks, Tableau workbooks, etc.

  • Project Manager. Proven project management experience. You have excellent organizational skills and can work independently with limited guidance, as well as collaborate successfully with other cross-functional teams.

  • Great Teammate. You work well with a team and a great collaborator and influencer. You know how to express your point of view while also valuing the contributions and opinions of others. You support your colleagues and are a key player in team wins.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.

For Colorado-based roles: Minimum annual salary of $121,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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