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Salesforce.com, Inc CSG Field Enablement Lead, Professional Services - Manager/Sr. Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

Salesforce Professional Services Field Enablement team is looking for a proven, passionate and strategic learning professional. This individual contributor role is an enablement resource responsible for delivering enablement programs for all roles in Professional Services, primarily focusing on our Services Seller audience, by creating and delivering scalable role based enablement. Collaborate closely with global stakeholders to ensure a consistent learning experience and use their strong background in learning and training to influence decisions and identify continuous improvement. Identify learning opportunities through analytics and measurement, enlisting continuous feedback and constant innovation.

Responsibilities:

  • Create and deliver scalable enablement programs that positively impact employee productivity and achieve desired business outcomes.

  • Collaborate closely across a global, matrixed environment to support the needs of the business

  • Build trust and credibility with executive leadership in order to align learning needs with business challenges and organizational priorities.

  • Partner closely with the Instructional Design Team who develops the curriculum in an interactive way

  • Deliver training to learners at different levels, across a variety of topics in an engaging and impactful way to drive outcomes

  • Knowledgeable of effective learning strategies to most effectively enable field resources

  • Execute with strong program management skills, including creating and monitoring work-plans, managing against milestones, knowing what to prioritize and why, knowing who to keep informed, why, and how often, and knowing when to escalate.

  • Manage roadmap for their respective line of area of focus in enablement and drive prioritization in line with the strategy

  • Responsible for driving field readiness of the enablement programs with the field using leading edge technologies

  • Communicate clear actions so learners understand their learning paths and deadlines

  • Understand industry leading trends in learning strategies and tools

  • Develop and analyze success metrics to measure impact and improve learning programs; continuously assess delivery process improvement opportunities.

Preferred Qualifications and Skills :

  • Minimum of 7 years SaaS experience

  • 8+ years of relevant experience, including corporate learning experience, in a mid-to large-sized organization.

  • Knowledge of Professional Services business model

  • Experience with Sales process and soft skills surrounding the Sales cycle

  • Experience designing and delivering innovative learning programs with measurable business results.

  • Strong Delivery skills, primarily in soft skills and sales skills

  • Ability to manage multiple work streams and projects simultaneously

  • Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level.

  • Effective communication skills and training background

  • Exceptional analytical skills; experience overseeing and managing business metrics, productivity, and outcomes.

  • Ability to plan, manage and deliver multiple, concurrent, and complex work streams in a matrixed organization with aggressive timelines.

Colorado-based roles: Minimum annual salary of $104,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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