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Beth Israel Deaconess Medical Center Coordinator, Communications in Boston, Massachusetts

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Coordinator, Communications

Department Description:This role is providing support on the Beth Israel Lahey Health Marketing and Communications team.

Job Location:Boston, Massachusetts

Req ID:42522BR

Job Summary:The Communications Coordinator supports Beth Israel Lahey Health's communications team by providing administrative, editing and writing support on projects and initiatives designed to foster employee engagement and enhance the public reputation of the BILH system and its member hospitals and business units. The Communications Coordinator reports to the Director of Media Relations, and also works closely with the Vice President of Communications and the Executive Director of Internal Communications.

Essential Responsibilities:

  • Supporting the Internal Communications team in the implementation of strategies and tactics designed to inform and engage BILH's internal community of approximately 36,000 clinicians and staff across Eastern Massachusetts.

  • Providing administrative, editorial and technical support in the production and distribution of internal newsletters and broadcast emails.

  • Drafting and editing communications copy and ensuring that internal messages are communicated to employees in a clear, timely and effective manner and that they reflect BILH's mission, strategic goals and business objectives.

  • Collaborating with others to integrate and align employee communications content across the system.

  • Managing the BILH Communications email in-box to ensure thorough and timely responses.

  • Compiling daily and monthly media clip reports for key internal stakeholders, including senior leaders and Board members.

  • Support the development of media relations tools for hospitals and business units as appropriate (e.g. creating media newsletters or awards and honors posts).

  • Distributing press releases to members of the news media through broadcast emails and wire services, including Newswise and EurekAlert!. Collaborating with colleagues to ensure timely posting of news on BILH-owned websites and social media accounts.

  • Compiling and formatting reports and PowerPoint presentations for members of the team.

  • Supporting the Media Relations team in engaging with members of the press, with the goal of advancing BILH's public reputation for excellence in clinical care, research and education.

Required Qualifications:

  • Bachelor's degree required.

  • 1-3 years related work experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • Communications Experience.

Competencies:

  • Decision Making:Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

  • Problem Solving:Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

  • Independence of Action:Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

  • Written Communications:Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

  • Oral Communications:Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

  • Knowledge:Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

  • Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

  • Customer Service:Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement

BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

Vaccines

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Learn more (https://www.bilh.org/in-the-news/2021/8/10/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement

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