WilmerHale LLP Coordinator, Client Development in Boston, Massachusetts

Coordinator, Client Development

Tracking Code

1163-437

Job Description

JOB SUMMARY

This position supports the Intellectual Property and Intellectual Property Litigation Client Development Director and Manager and the Client Development team on a wide variety of initiatives, including the execution of research, pitch materials, presentations, responses to requests for proposal, marketing content management, marketing communications, events, sponsorships and general business development activities.

While supporting activities across legal departments and providing an enhanced level of support for client development activities related to the Intellectual Property and Intellectual Property Litigation departments, the Client Development Coordinator is responsible for developing an understanding of department and firmwide priorities in order to properly assist with activities that support those interests.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Assists in preparing sophisticated, thoughtful, and persuasive pitches, including RFP responses. Works to coordinate responses, including development of and adherence to timelines, coordination of administrative elements, and review of substantive content for quality assurance and consistency.

  • Independently coordinates the full lifecycle of steps related to the planning and implementation of firm events, sponsorships, conferences, webinars, and client entertainment and receptions. Serves as the on-site event contact with client-facing opportunities.

  • Works closely with the Client Development Director and Manager to develop tools and processes that promote follow through with new clients made at events, client meetings and industry conferences to achieve positive outcomes.

  • Works closely with the Client Development Director and Manager to support experience database content management through Foundation (the firm’s content management database). Acts as a liaison between Practice Management and Experience & Relationship colleagues.

  • Supports client development strategies by monitoring news-intelligence sources and conducting research of companies, industries, marketplaces and competitors; develops insights and communicates recommendations and applicable information.

  • Provides support for the firm’s interdisciplinary client feedback program.

  • Provides support for market recognition initiatives and legal directories (Chambers USA, Legal 500, etc.).

  • Works with colleagues to support contact management efforts via InterAction (including database and contact updates, development of targeted marketing lists, tagging client activities, etc.). Acts in conjunction with other Client Development service areas to support marketing communications-related activities, such as website updates and drafting of attorney biographies.

  • Assists in the activities related to onboarding lateral and/or new partners, specifically in developing and executing individual client development plans.

  • Performs special projects as requested by Client Development leadership team.

  • Displays professionalism, quality service and a “can do” attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.

Required Skills

Knowledge/Skills/Abilities:

  • Excellent written, presentation and oral communication skills

  • Strong attention to detail and quality

  • Ability to work in a fast-paced environment and prioritize multiple action steps simultaneously and meet strict and quickly evolving deadlines

  • Research skills and reasoning ability to turn data into succinct and useful deliverable for lawyers

  • Ability to work independently

Education:

  • BA/BS required.

Required Experience

  • Experience in a professional services environment, preferably with a law firm, in a marketing or client development role is preferred.

    Equal Opportunity Employer/Females/Minorities/Veterans/Disability

Job Location

Boston, Massachusetts, United States

Position Type

Full-Time/Regular