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Nike Converse, Global Digital Product Manager- Customer Service (Open to remote work, except the following locations: SD, VT, and WV) in Boston, Massachusetts


  • Bachelor’s degree in related field or combination of relevant education, experience, and training

  • 3+ years of digital product management experience with an ecommerce business.

  • Consistent track record of partnering with cross functional teams through ideation, design, and delivery of digital products.

  • Understanding of ecommerce and retail landscape including technologies and vendors and how to leverage to unlock business opportunities.

  • Hard-working advocate for the customer with experience in consumer research and testing methodologies.

  • Strong competence in web analytics and a knowledge of how KPIs translate to business value, and ability to build return on investment driven business cases for new features and capabilities.

  • Experience delivering enhancements in an iterative design and development process that uses agile principles.

  • Great teammate with excellent communication and collaboration skills to build positive relationships with cross functional partners and stakeholders.

  • Open to remote work, except cannot work in South Dakota, Vermont, and West Virginia. These candidates will be required to relocate.For employees based in Colorado, this position starts at $117,000 per year. Information about benefits can be found here ( .


The Global Digital Product Management team at Converse is a collaborative and highly cross-functional team that delivers outstanding commerce capabilities across our marketplace - including, our Converse stores and wholesale business. We partner with geo aligned business teams and the broader Global Digital Product and Experience team that works to conceive, design, build, and operate distinct Converse experiences that inspire and engage our community while driving the business forward. Our role is to find opportunities, guide the development of solutions and take those changes to market.


We’re looking for a Digital Product Manager that will help drive the Converse digital product strategy and partner with a cross-functional team to deliver new features and functions that drive significant business results.

This role advises and helps implement the product vision, runs the end-to-end lifecycle for assigned features and carries out a prioritized product roadmap based on a solid understanding of consumer needs, insight, and in-depth data analysis.

The Global Digital Product Manager will be able to drive clarity and action, while drawing on their experience in Product Management and commerce. The ideal candidate will have experience in connected digital customer service capabilities that span across multiple touchpoints. Additional background in the ecommerce funnel from browse to buy will be relevant. Salesforce experience a plus.


If this is you, you’ll be working with our Technology, User Experience, Analytics and Business partners and will be responsible for:

  • Inform prioritization and drive planning of ongoing capability enhancement roadmap.

  • Finding opportunity spaces and recommend relevant features, capabilities, and tools for prioritization.

  • Analyzing customer insights, industry trends and analytics for assigned features.

  • Defining and documenting detailed business requirements for key capabilities through user story identification and development.

  • Partner with User Experience team on how customer experience will be implemented.

  • Partner with Analytics team on critical metric measurement and insights.

  • Partner with Testing and Optimization team on learning agenda and opportunities.

  • Partner with Digital Technology on development execution, as a key lead in development sprints, user acceptance testing and ongoing releases.

  • Develop and implement launch planning and readiness with cross-functional teams.


You will report to the Director, Global Digital Product Management and lead product management for assigned scope within the commerce customer journey. You will collaborate closely with other Product Managers on the team, as well as partners in Technology, UX, Analytics and key business partners.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.